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Level 1
posted Mar 14, 2020 11:30:03 AM

Need to Edit Completed 2019 Return for Which Audit Defense Was Purchased

I am using the CD version of TT Premier.  I previously completed and printed my 2019 return and printed it for filing.  I imported my 2018 return as a starting point.  I purchased Audit Defense for the return during the final steps prior to printing.

 

Before mailing my return, I discovered I had to amend my 2018 return.  After amending the 2018 return I started a new 2019 return to import the amended 2018 return as a starting point.  When I reached the Audit Defense screen in this return, it doesn't recognize I already purchased Audit Defense for 2019 and is prompting me to purchase again.  Seems unreasonable to pay again for a modified return in the same tax year that has never even been filed with the IRS yet.  Does Audit Defense really require a separate payment for each version of a return in the same tax year or is there a work-around for this issue?  Thanks for your help!

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2 Replies
Intuit Alumni
Mar 15, 2020 11:41:53 AM

Please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

Level 1
Mar 17, 2020 3:25:57 PM

Thank you.  I was able to get the problem resolved speaking with a representative at the phone number you provided.  I appreciate it!