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Returning Member
posted Mar 13, 2025 8:29:17 AM

My turbo tax expert sent a message, where do I find it?

Told me to siggn into my account, I did but there is no message folder etc. on the page

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4 Replies
Expert Alumni
Mar 13, 2025 6:28:23 PM

How do I send/view messages from my expert?

To view a message from your tax expert, select the tab with your expert's name (next to Checklist). You’ll see a list of all your messages. You can also enter and send your expert a message here.

 

If you have any trouble accessing your messages, please let your tax expert know during your next appointment.

 

How does Full Service work?

Returning Member
Mar 14, 2025 6:07:02 AM

Isd this in Turbo Tax that I would find that tab? I'm using the Mac desktop version. Thanks. 

Returning Member
Mar 17, 2025 7:37:20 PM

I can’t find what you are talking about. I use the Mac desktop version. I don’t see anything with her name or messages. I tried signing into my account, but there were no messages there either. 

Expert Alumni
Mar 20, 2025 1:31:29 PM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service