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New Member
posted Apr 28, 2024 11:15:22 AM

My file payment for state is not being accepted. Have tried multiple credit cards. Can you tell me why?

How can I get my efile payment to go through?

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2 Replies
Level 9
Apr 28, 2024 11:36:17 AM

That usually happens when there is a block on your account.  The billing department is in mountain time.  Call Monday thru Friday 9:00 AM - 4:00 PM Mountain time.   Some agents will not know how to contact them so insist on a supervisor if they do not help you.   Once that is fixed you will be able to use your credit cards.

Employee Tax Expert
May 1, 2024 3:34:54 PM

Please see this link for additional options to help clear the payment validation issues.  

 

If none of these steps help, I suggest contacting us for assistance.

 

@linda1584