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Level 1
posted Apr 2, 2021 2:06:59 PM

My disc is not downloading correctly.

I have install and uninstall the turbotax software.  However, the download stops at the activate and goes not further.  How can this situation be fixed?

0 2 569
2 Best answers
Expert Alumni
Apr 2, 2021 3:43:16 PM

I will suggest you to contact TurboTax Support. Click here:  TurboTax contact

Level 15
Apr 2, 2021 3:46:15 PM

Do you get a blank screen to enter the License Code to Activate the program?

 

Another user posted this fix. See if it works for you -
change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!

 

launch TT and the activation screen should launch. copy / paste in your activation code. you should get the 'all set' green check mark

 

change your resolution back to what is was originally.

 

2 Replies
Expert Alumni
Apr 2, 2021 3:43:16 PM

I will suggest you to contact TurboTax Support. Click here:  TurboTax contact

Level 15
Apr 2, 2021 3:46:15 PM

Do you get a blank screen to enter the License Code to Activate the program?

 

Another user posted this fix. See if it works for you -
change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!

 

launch TT and the activation screen should launch. copy / paste in your activation code. you should get the 'all set' green check mark

 

change your resolution back to what is was originally.