Ok... after you reinstall the program an update will be needed immediately. Then if any of the tax returns has a state return in them the appropriate state program needs to also be installed and updated.
To install the state you will need to start a dummy return so you can get the state program downloaded and installed.
only the programs from 2015-2017 are available. if you didn't save earlier returns as pdfs, you may be out of luck.
there are online sites that say they can retrieve the data from earlier years but then you have to trust that they are not scammers looking for your ssn and other personal info to make you another identity theft victim.
This was an issue that was occurring earlier in the tax season.
The workaround is to delete your state return, and then re-add it.
Please see the link below for steps to delete your state return.
How do I delete my state return
If this does not fix the issue, please contact us using the link below.