Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have
Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.
https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac
I used the website and I know I only have one account. I have emails confirming return from last year
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 9 p.m. Pacific time
@ barkocya-gmail-c
wrote:I used the website and I know I only have one account. I have emails confirming return from last year
An email used for notification purposes is not necessarily the same as an account's User ID. The User can be an email address, part of an email address, or anything else. But the following may explain your problem:
I suspect you didn't dive deep enough into the current account you tried. I think you didn't proceed far enough. If you haven't yet started a 2023 online return in that account, then before you can find the 2022 returns in the account, you have to answer a few preliminary questions as though you are starting a 2023 return. After you get past a few screens, the left menu column will change. When you have a full left menu, then click on TAX HOME. Then scroll way down the Tax Home screen to "Your Tax Returns & Documents" and expand that section. Choose 2022.