Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 28, 2021 11:11:02 AM

Logging into TurboTax I see someone else's information, including full name, date of birth and social security number. Has anyone else seen another user's information?

0 3 1206
3 Replies
Intuit Alumni
Mar 4, 2021 2:39:43 PM

This would be best handled by calling our customer support specialist by clicking here

New Member
Mar 4, 2021 2:43:38 PM

That is what I tried first. They failed to fix the problem and I tried repeatedly to reach them again and couldn't get through. The automated system keeps telling me to change my password, which is not the correct solution.

New Member
Mar 4, 2021 2:45:58 PM

Every TurboTax user should be concerned that users can see other user's private data. TurboTax is showing me someone else's name, DOB and SS# instead of my own.