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Level 1
posted Jan 17, 2024 2:21:57 PM

Keep getting 4 spinning dots when trying to open turbotax. Longest I have waited is 20 minutes.

Am using a Dell desktop with Windows 11. Any suggestions?

0 2 420
1 Best answer
Level 1
Jan 19, 2024 3:55:10 PM

One of Turbotax's technicians showed be how to completely delete Turbotax from my computer (https://ttlc.intuit.com/turbotax-support/en-us/help-article/diagnostics/forcefully-uninstall-turbotax-windows-8-1-10-11/L02V7GKz3_US_en_US) and then had me reinstall from my CD. That didn't work, however, by deleting Turbotax and then downloading from Intuit, that did the trick.

2 Replies
Expert Alumni
Jan 19, 2024 10:44:44 AM

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.   

  

If that doesn't work, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

Level 1
Jan 19, 2024 3:55:10 PM

One of Turbotax's technicians showed be how to completely delete Turbotax from my computer (https://ttlc.intuit.com/turbotax-support/en-us/help-article/diagnostics/forcefully-uninstall-turbotax-windows-8-1-10-11/L02V7GKz3_US_en_US) and then had me reinstall from my CD. That didn't work, however, by deleting Turbotax and then downloading from Intuit, that did the trick.