E-mail is not one of the ways to contact TurboTax.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
There is not an email address for TurboTax support.
You should call TurboTax Customer Service. Their Customer Support contact info: Turbo Tax Customer Service. You can call them at 800-446-8848
If you have additional information or questions regarding this, please return to Community and we would be glad to help.
I want to log a complaint. However, your phone system does not understand the words coming out of my mouth. Whenever I give my name or email it misspells it EVERYTIME. I can't get through to a human easily because the phone system keeps asking me RANDOM questions like: "Are you trying to return..." or " Would you like information on how to..." or "Would you like me to email a copy of...". I'm on the phone 5-6 minutes before I am put on hold for another 4 minutes.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
@Repo Business Car wrote: "I want to log a complaint."
If you can't reach regular TurboTax customer support, you can report your complaint to the liaison at the office of the president of Intuit. They say they will respond within 1 business day.
The contact form and a box for explanation of your issue is here:
https://www.intuit.com/company/contact/office-of-the-president/