I just purchased my 2024 Turbo Tax Deluxe on Amazon. The instruction on the Digital Delivery Confirmation Email I received instructed me to go to www.InstallTurboTax.com to start the download of the software to my computer. When I go to the website, all I get is blank screen at the address turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/ What am I doing wrong? How do I access the download/installation site?
Try getting to it here, How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US?uid=luqgvzrd
You may have to use a different browser. Try using Chrome. It might not like Microsoft Edge.
I have tried to access the install program in both MS Explorer and in Google Chrome. Plugging in www.InstallTurboTax.com still just generates a blank web page. I am trying to get my taxes done; why is it so difficult to get access to software I have already purchased? Please help me in access to the Turbo Tax software. Thank you.
You might need to update Windows. Go to your computer settings and check for updates. Try clearing out the cache & cookies and reboot your computer.
Troubleshooting Windows install
Troubleshoot installation and running TurboTax for Windows
Otherwise How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
Have difficulty logging into TurboTax to start the download
How to install the Desktop Download program
If you are having trouble going to installturbotax.com, you can go here to start the download
https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax