Please refer to the article to troubleshoot installation issues.
Yes, I have already done everything on this checklist.
Since you've tried the above mentioned steps, please give us a call so that our customer service representatives can further assist you with installing your product. Here's how you can reach assistance: TurboTax contact information
I've got the same problem, and I spent about 3 hours trying to get the problem resolved with Intuit tech support and it still doesn't work. What a terrible product, not sure why I should buy Turbo tax any more. Its very frustrating.
I've used Turbo Tax for years and find it a very good program. I gave up trying on my computer and tried to install it on my daughters computer just to see if I ran into the same issue. It immediately installed without a problem and I ran it and filed my taxes in one evening. Now, to figure out what is wrong with my computer. Good luck to you!
Thanks, that a good suggestion, but we only have one Widows computer, and it's essentially the same computer used last year when I also used Turbo Tax. The error message is virtually useless. There is an error log file and it reports an error, but I don't know what to make of it, and the tech support doesn't know about or know what to do with it, they didn't even ask for it. They are suppose to be sending me a replacement disc, but I don't know when it will arrive and they could NOT give me an estimate. This is really poor service support as far as I'm concerned. I should be able to just down load it.
Hello,
I have been having exactly the same issue. I can say it started the day I did an update on Quickbooks and from that day, both Quickbooks and TurboTax will not work on my current laptop but works on my old laptop. Did you ever get this resolved? If so, can you please provide how you fixed it.
Thanks!
Win 10 OS had a big update this week ... this can affect how the TT program runs and updates. So check for any updates that still need to be installed, then reboot the computer at least twice to make certain they are installed and then try opening the TT program and run a update. See if that fixes the issues.
I am having the same problem. I can't find a fix. It's very frustrating. I called customer support and they can't help. We went through several fixes that didn't work, and they switched me to a different level. I paid $30 for the program from Amazon and Intuit rep said I should try to return it. ??? I don't have any other issues with the computer. It is a new Dell. Everything else works fine. If anyone finds a fix, please post.
Has a solution been found? This issue is a year old. I bought TT from Amazon, downloaded from Intuit yesterday. I'm PC administrator and I exceed the system requirements. I did not disable virus and firewall protections.
The best place to start would to try the steps in the below TurboTax help article.
Troubleshoot installation and running TurboTax for Windows
If none of the steps help to resolve the issue, please reach out to TurboTax Customer Support for assistance.
Michael,
Did you find out what was wrong with your computer? I followed instructions for checking functionality of Microsoft Windows Installer/Uninstaller program. No issues found.
Could this TurboTax error be due to more than 5 installations of the CD? Once this error is generated, it apparently stays with your computer for any other TT installations. Intuit emailed me a softcopy of the 2020 Premier TT with a new license code. Same error repeats. To see if the problem was only with 2020 year TT, I tried to open my 2019 TT. It failed to open with the same error. Then, I installed my 2021 TT Premier last night. It failed to launch with the same error. So, another question is: if a user has more than 5 installations of a TT CD, what does TT software do? In my case, during last 8 weeks, several TT customer support employees had me to uninstall and reinstall my CD and also the soft-copies they emailed me.
Yes - the only thing I could do was to upgrade to Windows 11. I gotta think there was something inside Windows 10 that was not working well with Turbotax. Maybe a clean install of WIndows 10 might have worked as well, but it was a brand new computer so I am not sure. Once I upgraded to Win11 it started to work fine.
Good luck,
Greg
I had the same problem, tried all of Turbo Tax problem solved and it did not work.
I uninstalled Turbo Tax rebooted computer then reinstalled from there download file instead of cd and it worked fine after that.
I am glad this worked for you. Thank you for providing the community that this resolution worked @websr3.
I am in the same boat as everyone here. As a part of my troubleshooting I deinstalled all copies of TurboTax, deleted all directories, rebooted, made sure everything was updated, and tried to re-install TurboTax 2021 and it still doesn't work. After reinstalling TurboTax 2020, it didn't work either. This is a major problem with no apparent solution from Intuit. I keep submitting the error reports, but no progress towards any sort of a solution. When this started several weeks ago I spent several hours on the phone with Intuit including escalating to several people. They basically said they couldn't help me and that another technical level was required but it cannot be accessed via phone apparently. I was told that this team would see the errorlog files transmitted everytime the program failed, but I am not sure I believe that.
paulb15480, I might not have explained myself real good on how I re-installed TT 2020.
1. I deleted all of turbo tax 2020 then rebooted.
2. Instead of reusing CD from TT 2020, I downloaded TT 2020 from Turbo Tax website and then reinstalled and that worked for me. When installing from the downloaded file from turbo tax you will still need the activation code from the cd they sent you.
Hope that helps.
Thanks for your clarification. In all cases I used the downloaded version of TurboTax. Still didn't work. This is obvioiusly more than just an isolated situation and I imagine the closer we get to April 15 this is really going to blow up for Intuit. My suspicion is that there is some sort of Windows Registry problem, but I am certainly not qualified to hunt that down on my own. When I was trying to fix this myself after no meaningful help from Intuit I deinstalled all versions of TurboTax and all associated directories and remaining files. Then I went searching for all TurboTax entries in the Registry to delete them. I deleted many entries, but then I got chicken that I had gone too far. So I wound up restoring my PC from a backup. Bottom line is, all troubleshooting attempts failed. So, still waiting for a fix from Intuit.
I agree with you about the problem could be registry problem. Just like error problems when doing windows 10 updates from time to time. Did you do a sfc scan tool at windows command prompt? Instructions below.
Scan System Files
The system files can also be scanned and repaired from the Command Prompt.
Right click on the Command Prompt, and chose "Run as Adminstrator"
Type (make sure you push space after typing sfc) “sfc /scannow” and press enter, the scan will start and may take quite some time depending on your PC speed (up to an hour may be). It will either automatically repair the files or let you know if there is a problem and provide its details. If it finds problems and fix's them reboot the computer if no problem just type exit or close out the command prompt.
System files corrupted might also cause this problem. Sometimes running the sfc command a few times will fix corrupted system files. If not you might have to use the DISM tool. How to use DISM command tool to repair Windows 10 image
On Windows 10, the Deployment Image Servicing and Management (DISM) is a tool designed for administrators to prepare, modify, and repair system images, including the Windows Recovery Environment, Windows Setup, and Windows PE. However, you can also use the tool with Command Prompt to fix common problems with the hidden recovery image on your device.
However, if the replacement files inside the Windows 10 image are damaged in any way, the SFC command won't work. In this particular situation, you can use DISM to scan and repair the "install.wim" image, which you can then use with SFC to repair your installation.
Warning: Although these are non-destructive commands, you'll be making system changes. This means that it's recommended to create a temporary full backup before proceeding.
To check for issues within the image with DISM, use these steps:
Open Start.
Search for Command Prompt, right-click the top result, and select the Run as administrator option.
Type the following command to perform a quick health check and press Enter:
DISM /Online /Cleanup-Image /CheckHealth
Once you complete the steps, the command will run and verify if there is any data corruption that needs fixing.
Checking issues with DISM using ScanHealth option
Alternatively, you can run DISM with the ScanHealth option to perform a more advanced scan to check if the Windows 10 image has any problems.
To perform an advanced scan with DISM, use these steps:
Open Start.
Search for Command Prompt, right-click the top result, and select the Run as administrator option.
Type the following command to perform an advanced DISM scan and press Enter:
DISM /Online /Cleanup-Image /ScanHealth
After you complete the steps, the advanced scan will take several minutes to determine if the local image needs repairing.
Repairing issues with DISM using RestoreHealth option
If there are issues, then you can use DISM with the RestoreHealth option, which will run an advanced scan and repair any problems automatically.
Open Start.
Search for Command Prompt, right-click the top result, and select the Run as administrator option.
Type the following command and press Enter:
DISM /Online /Cleanup-Image /RestoreHealth
Quick note: While the command is running is normal to see the process stuck at 20 or 40 percent, after a few minutes, the process will complete successfully.
Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.
If that does not fix your DISM image there is a much more detailed instructions to fix it, from Microsoft.
Hope this helps
Just to let everyone know, as of this morning TurboTax finally runs on my PC. This is after applying updates that were released sometime between yesterday and today. I imagint the latest downloads, if you are just getting started, should work as well. I can now begin a new return and open old returns without the program shutting down anymore.
I have applied all Windows updates and TurboTax updates and the program still does not work. What updates did you apply? Thanks
All I applied were the normal TurboTax updates that were available when it checked for updates when I started TurboTax. Nothing else, and it started working for the first time after 6 weeks or so of trying!
If your product still does not work after all of the updates, please feel free to contact Customer Support so you can speak with someone who can assist you.