If I collected unemployment can I still use the free service or do I HAVE to upgrade?

You can use the Free Edition.

The Free Edition is for simple returns.  A simple tax return is Form 1040 only OR Form 1040 + Unemployment Income. Situations covered in TurboTax Free Edition include:

• W-2 income
• Limited interest and dividend income reported on a 1099-INT or 1099-DIV
• Claiming the standard deduction
• Earned Income Tax Credit (EIC)
• Child tax credits
• Unemployment income reported on a 1099-G

Situations not covered in TurboTax Free
Edition include:

• Itemized deductions
• Business or 1099-NEC income
• Stock sales
• Rental property income
• Credits, deductions and income reported on schedules 1-3, such as the Student Loan
  Interest Deduction

You can use the Free edition for unemployment compensation.

[Edited for the correct answer]

Also -

IRS Free File Program - https://apps.irs.gov/app/freeFile/
If you are eligible you can use the IRS Free File Program delivered by TurboTax which is free to file both a federal and state tax return. The IRS Free File Program delivered by TurboTax edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2020 federal and state tax returns with the IRS Free File Program delivered by TurboTax, you'll need to meet at least one of these requirements:

• A maximum 2020 adjusted gross income (AGI) of $39,000; or
• You qualify for the Earned Income Tax Credit (EITC); or
• You served as active duty military (including Reservists and National Guard) with a maximum 2020 AGI of $72,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-turbotax-free-file-program/00/25887

See this TurboTax support FAQ for the difference between the Free File Program and the Free edition - https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-difference-between-free-file-program-and-free-edition/00/26377
And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/community/downgrading/help/how-do-i-switch-to-turbotax-free-file-program/00/26264

Thanks. I guess I have to start over somehow I was using the app.

@DoninGA  The description for the Free Edition states it covers unemployment income.  

@bluedeb Thanks...That is a change from 2019.  I just took a look at the Free description and it does say it can be used for unemployment.

I used the app. And it just uploaded from last year's so I only put in my w2