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New Member
posted Jun 4, 2019 3:54:27 PM

I want to cancel this process. Some posted a comment to go back into your return and click on " my account in the top right hand corner". There is not option like that.

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3 Replies
Level 15
Jun 4, 2019 3:54:30 PM

If you have already filed your return, you cannot cancel it, change it, or get it back.

If you have not filed your return yet, you can use the clear & start over option to remove any information you entered, then you can just exit your account. 

In TurboTax Online, you can erase your return and start from scratch as long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered.

How do I clear and start over in TurboTax Online?
https://ttlc.intuit.com/replies/4248526

New Member
Aug 17, 2019 10:55:28 AM

I  LIKE TO CANCEL MY RETURN PROCESS. ALSO HAVE MY PAYMENT BACK.

 

 

Level 15
Aug 17, 2019 11:33:21 AM

@Masseyferguson06 

This is the public user forum.  No one here can access your account or authorize any sort of refund for you.  You can make your request with Customer Support.  Use the word ”billing” instead of the word “refund.” 

https://ttlc.intuit.com/questions/1899263

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.