I am writing to seek clarification regarding the protection plan I purchased from TurboTax for the tax year 2019. Recently, I was notified by the state of California that, according to their records, I owe $9,000 in taxes for that year. This came as a surprise to me since I used TurboTax to file my taxes. I am concerned that there might have been an error in the tax calculation done by TurboTax's software.
Could you please confirm if the TurboTax protection plan I paid for in 2019 covers me for any potential errors made by your filing system? Additionally, I would greatly appreciate it if you could investigate this discrepancy to understand why such a significant miscalculation may have occurred. Your assistance in resolving this matter is crucial for me.
Generally there’s an explanation of the discrepancy or a number to call the state for clarification. We can’t see your return so would be of no help without more information.
This FAQ should give you contact information: What is MAX?
I also received a letter from CA FTB dated 1/31/2024 stating that there was a mistake on the 2019 tax return (I used TurboTax). It states that there was an error on the turbo tax return and that my income was under-reported for the CA return only. I reviewed the return and indeed there was a discrepancy between the federal and CA state tax return gross income, which is obviously a turbotax software mistake. Now it states I owe CA FTD an additional $10,924. What are the protections/warranties that Turbotax provides for its own software mistake? The interest alone charged by CA is $1,230.
Use the form below to submit your claim. Answer the questions as best as you can and we’ll figure out which guarantee you’re covered by.
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For additional claim instructions click this link: How Do I Submit A Claim Under TurboTax 100% Accuracy Guarantee