I signed up for someone to do my taxes but it doesn’t seem like she’s doing it anymore

Expert Alumni

Feb 4, 2021 4:46:12 PM

Did you sign up with TurboTax Live for someone to do your taxes?

New Member

Feb 4, 2021 4:51:40 PM

I was doing it on my own then it gave me a option to upgrade and I did I was connected with a agent named ana for 3 days and now she’s not there no more and it’s making me fill out my taxes by myself

Level 15

Feb 4, 2021 4:57:23 PM

You appear to be using Live Basic, which does include help from a live tax expert and a review of your return. See if you can contact one using the info in this FAQ:

FAQ: How to connect with a live tax expert
https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

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I signed up for someone to do my taxes but it doesn’t seem like she’s doing it anymore