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New Member
posted May 31, 2019 5:03:23 PM

I purchased Turbotax at Staples and realized that you need a CD/DVD drive to install the program. Do I have to return the program and install it via the internet?

I have an IMAC with only USB drives

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1 Best answer
Alumni
May 31, 2019 5:03:29 PM

This FAQ explains how to handle a situation where you have a CD, but don't have a CD drive on your computer:  https://ttlc.intuit.com/questions/2590568

Another quicker method is to use another computer to copy the *.exe installation file from the CD Rom to a flash/thumb/usb drive, then insert that drive into the first computer and install from the flash/thumb/usb drive.


6 Replies
Level 15
May 31, 2019 5:03:24 PM

Which tax year did you buy?

Alumni
May 31, 2019 5:03:29 PM

This FAQ explains how to handle a situation where you have a CD, but don't have a CD drive on your computer:  https://ttlc.intuit.com/questions/2590568

Another quicker method is to use another computer to copy the *.exe installation file from the CD Rom to a flash/thumb/usb drive, then insert that drive into the first computer and install from the flash/thumb/usb drive.


New Member
May 31, 2019 5:03:31 PM

I tried this but it would not load.  It told me there were missing files.

Level 15
May 31, 2019 5:03:32 PM

You are posting on a really old thread from 3 years ago.  Try customer support for help--they might be able to provide a download for you. To call TurboTax customer support
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number</a>
They are available from 5 a.m. to 5 p.m. Monday - Friday Pacific time.

Returning Member
Feb 4, 2021 2:51:59 PM

I purchased turbotax deluxe from staples but I found out that I can not use it because my Mac is 10.13.6 and I need at least 10.14.  I what to do my taxes as I have for ever on turbotax, what dco I do now?

 

Intuit Alumni
Feb 4, 2021 3:50:37 PM

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number below:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/