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New Member
posted Feb 23, 2021 3:45:17 PM

I purchased the 2020 CD at Staples but don't have a CD ROM, How do I install on line?

How do I install my program if I do not have a CD ROM drive?

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4 Replies
Level 15
Feb 23, 2021 3:59:53 PM

See the instructions in the TurboTax FAQ I'm linking below.  This should help you out.

 

I bought the CD but my computer doesn't have a CD drive 

Expert Alumni
Feb 23, 2021 4:02:22 PM

You can download your software directly from TurboTax.

  1. Go to InstallTurboTax.com.
  2. Set up a TurboTax account if you don't already have one. If you do, sign in. (If you don’t remember your credentials, you can walk through our Account Recovery page to see if you already have an account.)
  3. Enter your license code in the pop-up window.
    • It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip. (Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX)
  4. Select your operating system, and select Get Download.
  5. Download your software and install.
    • When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

If you need help installing, we can help with Windows and Mac.

Level 10
Feb 23, 2021 4:03:25 PM

Why did you purchase a CD version when you didn't have a CD drive? The best thing for you to do is go back to Staples and purchase a CD drive or get one from Amazon or Walmart. If you use the online version you'll have to pay again unless you qualify for a free version.

Level 7
Feb 24, 2021 2:22:49 PM

Yes, you can download the Desktop version by visiting this link  InstallTurboTax.com