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New Member
posted Feb 12, 2025 10:19:13 AM

I purchased digital copy of turbo tax but seem caught in loop to pay again. How do I get to point to input license code?

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2 Replies
Expert Alumni
Feb 12, 2025 10:31:45 AM

Refer to this TurboTax Help article: Troubleshoot TurboTax for Windows downloading issues  

 

Here are several troubleshooting steps that you can try:

Level 15
Feb 12, 2025 10:37:04 AM

Did you get into the Online version by accident instead of your Desktop program?  That happens.  You need to install the program.  If you entered your info into the Online version you can move it to the Desktop program.

 

How to install and Activate the Desktop CD/Download program with a License Code

How to install TurboTax CD/Download software with license code