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New Member
posted Mar 13, 2020 3:26:20 PM

I purchased and downloaded the Turbotax 2019 Premier Home software but cannot open the file: w_turbotax_1040_prm_xxxx.xxx.xxxx.exe

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3 Replies
New Member
Mar 13, 2020 3:34:50 PM

That file name seems extremely long, do not think that is the correct installation file. Instead of looking for exe file name reinsert CD and install from CD notification of new CD to install, should come up as soon as you insert new disc, although it took 3 times for me to get the installation notice, had to insert CD 3 times before I received the message.

Level 15
Mar 13, 2020 3:38:49 PM

 

Try downloading it again using a different browser and turn off your antivirus.  It doesn't like IE11.

 

If you need to download your program…..

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turbotax-com/00/26075

 

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

 

Here's the support article to find the Windows download

https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/00/25572

 

If you are having trouble downloading to Windows

https://ttlc.intuit.com/community/installing/help/troubleshoot-turbotax-for-windows-download-issues/00/25753

Level 15
Mar 13, 2020 3:42:06 PM

It's a download....not a CD.

 

File looks laid out OK (though I can't see what's in the XXX)....but on a Windows system, Don't just Open it

..............................you rt-click on the file, and "Run as administrator" 

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OR try a fresh new download...make sure you only download it to your system disk...don't download to a removable memory device