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New Member
posted Apr 10, 2022 10:49:41 PM

I paid for Turbo Tax 2021 downloadable - but it said I needed to update my OS after it charged me. Now trying to file online but it is trying to charge again

Is there somewhere to put in my license number?  I can't seem to find it.

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1 Best answer
Level 15
Apr 10, 2022 10:53:05 PM

What operating system and version are you using?

 

Those are 2 different products that are not interchangeable.   A license activation code is ONLY for desktop software; it will not work online.

 

Here's how to reach TurboTax Support to work out a resolution for your issue.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

 

Indicate you have a billing issue to get to the right department.


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

3 Replies
Level 15
Apr 10, 2022 10:53:05 PM

What operating system and version are you using?

 

Those are 2 different products that are not interchangeable.   A license activation code is ONLY for desktop software; it will not work online.

 

Here's how to reach TurboTax Support to work out a resolution for your issue.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

 

Indicate you have a billing issue to get to the right department.


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Level 1
Apr 10, 2022 11:26:30 PM

Minimum system requirements for TurboTax Windows software

Here are the minimum system requirements for TurboTax 2018 through 2021 software for Windows Basic, Deluxe, Premier, Home & Business, and Business editions. We no longer sell or support TurboTax for 2017 or earlier tax years.

Operating System

  • 2021: Windows 8.1 or higher (Windows 8 not supported)
  • 2020: Windows 8 or higher (Windows 7 not supported)
  • 2019: Windows 10, Windows 8.0/8.1. Although TurboTax 2019 will install on Windows 7 (Service Pack 1 or later), we strongly recommend upgrading your operating system before installing
  • 2018: Windows 10, Windows 8.0/8.1, or Windows 7 (Service Pack 1 or later)

Administrator rights are required to install and run TurboTax.

New Member
Apr 11, 2022 11:34:44 AM

Copy that.  Thank you!