How to Access prior year online returns
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/27010
If you can't get the side menus to open up to access the prior year..... You need to start entering some basic Personal Info in 2024 for the side menu to open up. Just continue a little ways into 2024. I had to go though about 12 screens.
If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online. So you need to make and keep your own backups.
Or request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript
Or get a copy of your return using form 4506
https://www.irs.gov/pub/irs-pdf/f4506.pdf
@crowdaryn1006 agreeing with my colleague @VolvoGirl on her excellent and to the point response, I would like to add that
(a) I/we understand your frustration in finding that the website / phone "robot" etc. not being helpful; would like to help you solve your problem
(b) your expletives ( while being a measure of your frustration ) are really not helpful in our understanding your situation and/or being able to help you in a timely manner .
(c) please can you tell more as to what you are trying to do , with as much of the antecedents as possible-- this will help us help you solving your issue---please