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New Member
posted Jun 6, 2019 7:57:26 AM

I need the number to talk with someone directly!!! They charged me 170 to do my taxes and I’m a first time user.

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3 Replies
Level 2
Jun 6, 2019 7:57:27 AM

Log into your Federal, go to Tax Tools, Tools, My fees to see exactly what you are being charged for. Use the link below My Fees for more help.

Select your TurboTax version below for instructions on how to obtain the right phone number for your question or situation.

If you're using TurboTax in your mobile browser, select TurboTax Online (not the mobile app, which is a separate product).

We're available 7 days per week from 5:00 a.m. to 9:00 p.m. PST.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

 

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us on (800) 446-8848.

 

From <https://ttlc.intuit.com/questions/1899263> 

New Member
Jan 31, 2020 10:57:57 AM

I also was charged this without my consent they charge 170.00 for live rept something called for”max Benefits and I did not  give my consent for it!!!

 

 

Level 15
Jan 31, 2020 11:00:22 AM

@pauljunior70 wrote:

I also was charged this without my consent they charge 170.00 for live rept something called for”max Benefits and I did not  give my consent for it!!!

 

 

If you have not filed or paid for the TurboTax account you can remove the fees.

 

See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

OR -

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

OR -

IRS Free File Program - https://apps.irs.gov/app/freeFile/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

 

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

  • A maximum 2019 adjusted gross income (AGI) of $36,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program