If you are using the TurboTax Free online edition then live TurboTax telephone support is not available for that edition unless you upgrade to one of the paid editions of either Plus, Deluxe, Premier or Self-Employed.
If you are using any of the TurboTax desktop editions then you have access to live TurboTax telephone support.
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Yes, these guys are terrible. Same thing happened to me. Their garbage program hangs, so I eventually found a phone number to call in to, along with a support ID code. Called in, would be a 10 minute hold, or they could call me back. I chose that option, and I guess the same company that screwedup the program also screws up the call back. My phone rang, I answered, talked with the robot a little, then the line went dead after about 20 seconds. So yes, they did technically return my call. Just like they did technically sell me a CD in a colorful box. Maybe my standards are too high.
LOLZ I knew it was top secret. Here's another try.
Eight hundred
six twenty-four
ninety
sixty-six
TurbotTax 2020 hangs up at "Do you want to keep this new document ....?
Rich Vogel