I'm unable to login to any of my Edward Jones accounts via TT. I get an error 'The system did not recognize user id or password'. I know user id and password are good.

When I want to import from Edward Jones, I must first log into my account either on my computer or on my iPad. After I do that, when TurboTax prompts me, I enter Ed 
ward Jones from the drop down box and my Consolidated Statement downloads into my Desktop software. I did it a week ago and it worked. I do recall three years ago the first time I tried to import, it did not work and Ed Jones employees determined my password was too complicated so they changed it, helped me over the phone and it has worked the last three years.

Please review the FAQ below for assistance with partner import issues. If your issue persists, you may contact support via phone - contact details can be found here.

Can't import 1099

Note: you must login via Microsoft Edge - not Chrome, and perform any multi-factor authentication prior to attempting to import via TurboTax.

Thank you for providing the way you were able to resolve your issue. This can be a help to the community. @dhansen227