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New Member
posted Mar 21, 2020 3:27:44 PM

I'M TRYING TO E-FILE A RETURN BUT THE PROGRAM WON'T ACCEPT MY AUTO LICENSE.

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2 Replies
Expert Alumni
Mar 21, 2020 3:58:50 PM

Make sure you follow the format it requires.  

 

If the issue persists, you would have to print out all required tax forms and paper-file. 

Level 15
Mar 21, 2020 4:08:57 PM

You are posting from online TurboTax.  That license is not for online software.  It is only for the CD/download software.  Did you purchase desktop software and use the wrong program by mistake?  You can switch your data to the right desktop software:

 

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

 

If you require more help to do this contact customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

 

 

EDIT----I may have mis-read your post---were you talking about entering your driver's license?  I may have misunderstood since I have been seeing so many users with the "license" for desktop software try to use it for online software.  So sorry.