Try deleting your browser's cookies. Please see this Turbo Tax FAQ regarding How to delete cookies! If that doesn't work try using a different browser all together.
One of the common reasons for not being able to continue filing your return, is due to forms not being available or 'finalized'. In the event that this is the case, I am including a link that will list all the IRS and state forms as well as their expected available date. If you are still experiencing issues after looking into this, feel free to contact Turbo tax Support - details here: Turbo Tax Phone Number
Thanks for your response. As far as I know, none of those forms apply to me. Would you recommend waiting until March and trying again just in case?
Thank you again.
You're welcome; I would not necessarily suggest waiting until next month. If none of these forms apply to you then I would suggest trying a different browser altogether (if you have already cleared cache and cookies). Let us know what happens.
@katetroiano Sometimes when this happens an area of TurboTax will be temporarily unavailable for approximately 60 minutes while it refreshes.
There are a couple of things that you can try to get past this snag,
If you have no luck, please contact our TurboTax Customer Care team.
The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.