Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 26, 2020 6:13:09 AM

I keep trying to download my 2019 return through the app and it just keeps coming up with an error message each time. Any ideas?

0 2 264
2 Replies
Expert Alumni
Jun 26, 2020 9:21:19 AM

We cannot see your return or account here, as this is a public forum. Please paste in the error message you are receiving so that we may better assist. 

Level 15
Jun 26, 2020 9:26:20 AM

Do you get the error message when you try to download it or when you try to open it after it downloads?

 

What file are you trying download?  Is it a .tax or .pdf or .txt file?  If it downloads as a .txt file, try changing the .txt to .pdf or use a different browser to download it.  It doesn't like Microsoft Edge so use something else like Chrome or Firefox.

 

How to get a copy after filing

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbotax-online/00/25932