I keep trying to download my 2019 return through the app and it just keeps coming up with an error message each time. Any ideas?
02264
2 Replies
GiseleD
Expert Alumni
Jun 26, 2020 9:21:19 AM
We cannot see your return or account here, as this is a public forum. Please paste in the error message you are receiving so that we may better assist.
VolvoGirl
Level 15
Jun 26, 2020 9:26:20 AM
Do you get the error message when you try to download it or when you try to open it after it downloads?
What file are you trying download? Is it a .tax or .pdf or .txt file? If it downloads as a .txt file, try changing the .txt to .pdf or use a different browser to download it.It doesn't like Microsoft Edge so use something else like Chrome or Firefox.