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New Member
posted Feb 5, 2021 7:29:10 PM

I keep trying to add expenses but when I hit continue it redirects me to the beginning page, whats going on?

I'm having trouble using the software.

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1 Replies
Intuit Alumni
Feb 8, 2021 11:46:10 AM

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. 
Please see the following TurboTax FAQ's to assist with this:
    • How to clear your cache 
    • How do I delete cookies?
If you continue to have issues please see the link below to contact one of our TurboTax representatives: What is the TurboTax phone number?