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Level 1
posted Jul 6, 2019 6:47:31 AM

I have purchased the 2015 filing package but there are no forms available and it shuts down immediately after opening. message says there are no tax forms available

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1 Best answer
Level 15
Jul 7, 2019 6:06:34 AM
7 Replies
Level 15
Jul 6, 2019 7:09:40 AM

When you installed/dowloaded the 2015 desktop software did you update it?  You have to install updates to get the forms.  Are you also aware that it is too late to receive a refund for a 2015 federal tax return?

Level 15
Jul 6, 2019 7:09:52 AM

@colin.relocation- You did not say what type of computer you have.

 

There is a known issue with 2015 and a Mac computer.   If that is the case then there is a workaround for the problem.   Advise if it is a mac running OS X 10.13.4 or later or not.

Level 1
Jul 6, 2019 8:53:54 AM

I owe money for federal...is it also too late to get a state refund?

 

I did follow instructions to update it yes

 

 

Level 1
Jul 6, 2019 8:56:02 AM

It is a mac yes and it is running Mojave 10.14.5

Level 1
Jul 7, 2019 5:27:45 AM

Can you advise on the workaround please? I am running Mojave 10.14.5. Thank you 

Level 15
Jul 7, 2019 6:06:34 AM
Level 1
Jul 7, 2019 7:14:07 AM

Excellent thank you