TurboTax 2014 and 2015 for Mac crashes on launch - Intuit Turbo Real Money Talk

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Showing results for 
Search instead for 
Did you mean: 
,Created with Sketch.76 helpful votes

TurboTax 2014 and 2015 for Mac crashes on launch

After installing the Mac High Sierra 10.13.4 update, users experience a crash when launching TurboTax 2014 and/or 2015 for Mac.

OSX 10.13.4 was released by Apple on April 6, 2018.

There have not been any updates to TurboTax 2014 or 2015 for Mac recently.

Who is affected

The following users are impacted by this issue:

  • Has downloaded and installed Mac OSX Update 10.13.4
  • Using TurboTax 2014 and/or 2015 for Mac

Work Around

Follow below steps to address TurboTax 2014 & 2015 for Mac crash.

  1. Download FixTY14AndTY15.
  2. Move this file to your desktop.
  3. Open the FixTY14AndTY15.zip file.
  4. You will now see FixTY14AndTY15.command on Desktop.
  5. Open the .command file. You may receive an error that the file "cannot be opened because it is from an unknown developer." If you see this error right-click and select Open from the menu. You'll see the Unknown Developer box. Select the Open Anyway button.
  6. The Apple Terminal application will now launch. If the last line in the terminal asks for a password, enter your Mac machine password and press Enter on your keyboard.
  7. The terminal will run the script and is complete once you see Process Completed.
  8. Launch TurboTax 2014 and/or 2015 for Mac applications and it should launch fine without any issues.
  9. Close the terminal application.

If this fix didn't work, then you may have installed TurboTax 2014 and/or TurboTax 2015 for Mac applications outside the /Applications directory. Move them inside the /Applications directory and try again.

Was this helpful?

You must sign in to vote, reply, or post
Intuit TurboTax - Finish filing and get your maximum refund, guaranteed.

Ready to Try TurboTax?

Returning? Sign in