Except for all the other threads on the same topic that say it is absolutely a scam. How are we supposed to know who to trust?
Please use the following link to contact Customer Support for further assistance.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
I got the same thing, but I can't find anything to verify this is a real number or email. It says to contact in 48 hours or the return will be filed. I havent filed yet and I have no idea if email is real or not. Ypur post being a while ago, what did you find out
I received the same security alert email yesterday and called TurboTax customer service today, 1/11/2021. TurboTax confirmed that the email is fraudulent. All the links in the email are legit and the scammers wanted people to call the toll free # @ [phone number removed]. The party on the other end will ask you for your info to verify yourself and that's how they steal your info. Note: I searched for a customer service # on TurboTax's website instead of calling the 1-866 # listed above.
This is what the fraudulent email looked like:
Hi there,
You're using a different TurboTax account this year.
It's important that you contact us right away.
TurboTax Customer Support: 1-866-602-4279
We've noticed that someone attempted to fill out a tax return using your information with a different account.
We are holding the tax return for 48 hours to give you the opportunity to verify it's yours or stop it. If we don't hear from you within 48 hours, this return will be filed in accordance with IRS filing regulations. Learn more
Thanks,
The TurboTax Security Team
@Vamp7875 wrote:
I got the same thing, but I can't find anything to verify this is a real number or email. It says to contact in 48 hours or the return will be filed. I havent filed yet and I have no idea if email is real or not. Ypur post being a while ago, what did you find out
That can be a legitimate email. turbotax will contact the account holder if another account tries to file with the same SSN. The most common reason is you opened a new account this year and your old account was notified. Sometimes it is a legit warning of identify theft.
The problem is that scammers can copy legitimate emails and use them for bad purposes. To get a secure Turbotax phone number, use the contact page and ask for the security team. By using the secure contact form, and making sure your address window has a padlock icon, you will know the number is correct.
[phone number removed]...the number is legit. I received the same email,someone tried to use my SSN. When I called and I asked why I could not verify the phone number anywhere, Brittany guided me to log into the myturbo tax and proceeded to video chat with me via the website. It is an option you can request from the rep if it makes you feel more comfortable about aswering the questions relating to identity.
Yes, this is the best route to take. Just, please, make sure that your identity protection questions/answers are not considered general knowledge. For example, "where did you go to high school" or "what is your mother's maiden name"....
I called the customer service number from the website today to ask about this email address. I was told it’s fraudulent but literally every email I’ve ever gotten from TurboTax is from [email address removed]
So, I’ve been scammed this whole time? It doesn’t make sense. Some of the emails are notifications from the site letting me know I’ve accessed my returns. And others have been the actual notices that my returns were accepted. This has to be a legit TurboTax email, no?
Please know we take security very serious. If that email did not come from us, and request your personal inforamtion, it could very well be a phishing scam. If you believe you are victim of a phishing scam please see this FAQ on How to avoid a phishing scam.
I called the TurboTax Security Team from the number listed here on this site and that email is a scam. The number is fraudulent. The agent walked me through all emails sent through my account and the email I got was not in there system. I just spent 40 mins on the phone with TurboTax Security team this evening and it is most definitely a phishing email. Do not trust it. If you are hesitant or leary, call the customer service number [phone number removed] and ask to speak with the Security Team. They will walk you through everything you need to do and see if any fraudulent activity has been associated with their sites/products.
Were there any other steps you had to take since the email was obviously fraudulent? I have been trying to get assistance with this and someone from TurboTax (hopefully) called me when I called the Customer Service number, but I couldn't understand anything she said. It sounded like she was in a well with several layers of cloth over her phone so I gave up after saying numerous times I couldn't hear her. At this point I'm still not certain whether or not I need to take any action. Fortunately my taxes have already been filed. Thanks.
Be sure to only use this resource to contact TurboTax: What is the TurboTax phone number?
For more information about who to contact to report this, see: Avoid phishing scams and spoofed sites.
Thank you. I got the number off the site, so I believe it was correct. I also later found an email to send suspicious emails to, so I did that as well. I knew the email was a scam of some sort, but you always worry, especially when it looks like it came from TurboTax.
I logged into my TurboTax account and in account activity I saw this email was logged. Given that, I decided to try calling the number. The individual with whom I spoke assured me it really was TurboTax and did NOT ask for my personal information. She said it appeared someone tried to use my SS# to file a tax return using another account, but it was denied. I changed my password on the account and set up 2FA. But the phone # does appear to belong to TurboTax and the email was legitimate.
On the other hand, trying to find someone to talk to at any other number was next to impossible. Finding help was impossible. Why doesn't TT post this on their site somewhere and say "if you have received this email it is legitimate?"
Received the exact same email today. It was hard to try and verify. I did the online chat, and received a call back. After 15 minutes the turbotax rep was able to tell me that the number was not a valid number.
I don't know what's going on please help me. I only have one account
Be sure to only use this resource to contact TurboTax: What is the TurboTax phone number?
For more information about who to contact to report this, see: Avoid phishing scams and spoofed sites.
I did get an email do not know why I did not change any time
Got an email saying I should call [phone number removed] to clear up questions about my account..is this legit?