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Returning Member
posted Feb 16, 2021 10:21:24 PM

I cannot install the turbo tax into my pc. The message is "This license code has already been associated with an account."

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7 Replies
Intuit Alumni
Feb 21, 2021 5:08:19 PM

If your license code isn’t working to activate the TurboTax software, it may be because you’ve entered it incorrectly.

Double-check your code and enter it carefully in the License code box on the installation screen.

  • Note: Your license code is not case sensitive—you don’t need to worry about capitalization. You also don’t need to enter the dashes when typing in your code. Just enter the numbers and letters exactly how they appear.

Please click My code doesn't work to learn more.

New Member
Feb 23, 2021 8:37:20 AM

How do I enter my license code when it has been entered twice?

Intuit Alumni
Feb 23, 2021 9:51:17 AM

Please follow this FAQ for issues downloading/activating the product. 

 

If you are having issues entering the code still, please click here to contact customer support. 

New Member
Aug 11, 2021 5:47:32 PM

how to enter license code / WHEN IT IS ALREaDY TO SOME OTHER ACCOOUNT / Help please

Level 15
Aug 11, 2021 6:02:50 PM

Did you already install it from a CD and now want to download it? There is a problem with that.  You need to call in and get another License Code.

 

Contact Customer Service

 (You need to pick the CD/Download program in the product drop down box.) 
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

New Member
Mar 24, 2022 3:08:39 PM

I have entered it correctly.  This is the second year in a row that I have had to call support because the license code doesn't work.  

Intuit Alumni
Mar 25, 2022 8:41:03 AM

We apologize for the inconvenience, please contact us at customer support so we can further assist you.

 

@mgstilz