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New Member
posted Apr 4, 2020 7:31:05 PM

i cannot enter text into the box for estimated payments and there is a little blue teardrop underneath the line? Is this a glitch in the software or does the blue teardrop mean something

0 8 1732
8 Replies
Expert Alumni
Apr 4, 2020 7:54:01 PM

Does this appear after you enter a user name? 

It sounds like the window for password storage. 

New Member
Oct 11, 2020 5:19:00 PM

Does anyone know why there is a little blue teardrop?  Is it a glitch in the software or does the blue teardrop mean something??? Please help me!

Level 15
Oct 11, 2020 5:22:59 PM

Are you using Windows and a touchscreen by any chance?    If so, are you able to use the mouse or touch pad instead to select the field and make an entry?

Returning Member
Jan 26, 2021 9:49:25 AM

yes, I am on a Surface and I can't enter my amounts with either the online keyboard or the actual keyboard.  It is driving me mad!!!

Level 15
Jan 26, 2021 10:00:40 AM


@ jlewellen7

 wrote:

yes, I am on a Surface and I can't enter my amounts with either the online keyboard or the actual keyboard.  It is driving me mad!!!


I don't have such a device, so I have no way to troubleshoot.  However, I found the following post by a user on a Microsoft forum:

Open the Settings  (gear icon on the Start Menu)

Go to Devices - Typing - Hardware Keyboard

Is "Show suggestions as I type" turned on?

If so turn it off and try again.

 

If you don't get any other suggestions in this user community forum, here's how to reach TurboTax Support:

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Or use this contact form:
https://support.turbotax.intuit.com/contact

Level 15
Jan 26, 2021 10:04:55 AM

Also, try a double-click on the field...there might be a Supporting Details sheet attached that blocks direct entry  (usually that's on the Desktop software...not the Online stuff)

Returning Member
Jan 27, 2021 1:09:12 PM

Thank you.  

Expert Alumni
Jan 27, 2021 1:30:25 PM

Yes, you should be able to enter the estimated tax payments paid in the screen called "How much did you pay in federal estimated taxes?" The 4 estimated payment due dates are already populated in the screen.  All you have to enter is the amount of payment made by each due date.

 

Since I do not see a blue teardrop beneath these payment fields, you may need to revisit the location where you tried to enter the payments and correct.