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New Member
posted Jun 6, 2019 1:53:22 AM

I cannot e-file my return in Turbo Tax because I continue to receive the message Unexpected Error. How do I UPDATE my Turbo Tax software?

0 10 2385
10 Replies
Level 5
Jun 6, 2019 1:53:23 AM

Sorry for the inconvenience caused. The unexpected error while update may occur  due to various reasons. Can you please follow the following article to download the latest update:
https://ttlc.intuit.com/replies/3301973

Level 5
Jun 6, 2019 1:53:28 AM

Thank you for using Turbotax. May i know which Platform of Turbotax you are using and also the version

New Member
Jun 6, 2019 1:53:30 AM

turbotax Delux

New Member
Jun 6, 2019 1:53:33 AM

need to talk to a turbotax tec on the phone

Level 5
Jun 6, 2019 1:53:34 AM

Windows or MAC..? Exactly where you are getting unexpected error ..? i.e.., While Tranmirring the Error or Even before that

New Member
Jun 6, 2019 1:53:36 AM

I am using Turbo Tax Home and Business 2018

New Member
Jun 6, 2019 1:53:37 AM

Windows.  Every time I attempt to update I have gotten the error. I continued without updating Turbo Tax. When I tried to e-file, I was not able to .

New Member
Jun 6, 2019 1:53:39 AM

Thank you so very much!!!!!!!!!! Your instruction worked! Thank you again!

New Member
Jan 28, 2020 8:23:14 PM

unexpected error when updating turbo tax

Intuit Alumni
Jan 29, 2020 8:27:49 AM

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser. 

Please see below for information on how to delete your cookies. 

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

If you would like to contact customer support for additional assistance please see below. 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632