Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jan 25, 2020 3:49:55 PM

I can't sign-in to turbox with Chrome. I reinstalled Chrome so I have the latest version. When I try to sign-in it says I need to update my browser. What's wrong?

0 6 3189
6 Replies
Intuit Alumni
Jan 27, 2020 8:19:59 AM

Please review the links below which outline the minimum system requirements needed to be able to run the Turbo Tax program:

 

https://turbotax.intuit.com/personal-taxes/online/system-requirements

 

https://ttlc.intuit.com/community/system-requirements/help/turbotax-online-system-requirements/00/25787

Level 15
Jan 27, 2020 8:28:41 AM

Could also try rebooting your computer, to see if the version number gets updated and locked in somewhere that isn't obvious.

 

New Member
Jan 27, 2020 5:48:52 PM

Thank you; I now see I can only use Firefox since I have Mac OS X version 10.9.5. I appreciate your help.

Level 2
Mar 9, 2020 1:25:44 PM

SO DONE WITH TURBO TAX!
IVE PLAYED THEIR CLEAN OUT MY COOKIES, UPDATED MY BROWSER, RAN THROUGH MY HOUSE IN MY UNDERWEAR, SCREAMING THE BRITISH ARE COMING AND I AM STILL NOT ALLOWED TO USE TURBO TAX ON MY CURRENT BROWSER. I EVEN PAID FOR THE TAX PROGRAM I NEED. i HAVE A NEW DELL COMPUTER LESS THAN 3 MO OLD AND EVERYTHING RUNS JUST FINE EXCEPT TURBO TAX. 

SHAME ON TURBO TAX.
i AM DONE PLAYING YOUR GAMES. FIX YOUR STUFF QUIT MAKING THE CONSUMER JUMP HOOPS FOR YOUR PRODUCT. 

Level 2
Mar 9, 2020 1:27:12 PM

And NO I am NOT A NEW USER! Ive been a customer for years. 

Intuit Alumni
Mar 9, 2020 2:10:03 PM

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser. If you would like to contact customer support for additional assistance, please see the link provided below:

 

TurboTax Customer Support