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New Member
posted Jun 7, 2019 5:42:13 PM

I can't seem to get connected with a live agent, it just makes me post here instead. What's going on?

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4 Replies
Level 15
Jun 7, 2019 5:42:14 PM

  You are posting from TurboTax Live.  You can arrange for Live help with your questions from 8 am to 5 pm Pacific time, M-F.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live   FAQ:  What is TurboTax Live?
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live

FAQ:   How do I connect with a tax expert in TurboTax Live?
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

Level 15
Jun 7, 2019 5:42:16 PM


You are posting from TurboTax Live.  You can arrange for the Live help you are paying the extra fee for with your questions from  8 a.m. to 5 p.m. Pacific time Monday - Friday.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live


Returning Member
Dec 6, 2019 8:40:18 AM

I paid for the live version of Turbo tax. When I asked for help or review, i was told no one was available. 

 

Now I have received letters from both the state and federal governments telling me there area problems with my taxes. 

 

I have attempted to contact Turbo tax multiple times for help, but the website directs me to call. Call center says to try online. AND I PAID FOR LIVE HELP!

 

Very frustrating!

Level 15
Dec 6, 2019 9:26:02 AM

@jonnygorgo Use the TurboTax Audit Support Center website so that you can speak with an agent concerning the notices you received from the IRS and your state - https://support.turbotax.intuit.com/irs-notice/audit-support/