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New Member
posted Jun 6, 2019 1:25:38 PM

I can't get Turbo Tax to open on my Mac

0 24 7273
24 Replies
Level 15
Jun 6, 2019 1:25:39 PM

Sorry you might need to upgrade your Mac.  You are posting from OS 10.10.5.  You need OS 10.11 or higher or you will have to use the Online web version.

https://ttlc.intuit.com/replies/3299949

You can get a refund. When you fill out the form use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service 7 days a week 5AM-9PM Pacific time 

https://support.turbotax.intuit.com/contact 

New Member
Jun 6, 2019 1:25:41 PM

I'm on the phone with a Turbo Tax rep.  Trying to switch to the PC version.  I'm not going to do the online version as I'm not convinced that my data will be secure.

New Member
Jun 6, 2019 1:25:43 PM

I’m having a problem getting full access to the TurboTax screen after opening. My Mac iOS is up to date with iOS 10.14.4 but when I finish what I can reach I cannot scroll down and move to the next screen. Help I just downloaded your latest version from Amazon last night.
 

Level 15
Jun 6, 2019 1:25:44 PM

@scott.logan - iOS ? That is for mobile devices.    TurboTax only runs on a Mac or Widows computer.

Level 15
Jun 6, 2019 1:25:46 PM

He must mean just OS.  iOS is only up to 12.2

Level 15
Jun 6, 2019 1:25:47 PM

If there is no scroll bar the  that is a Mac preference to show or not show scroll bars.

New Member
Jun 6, 2019 1:25:48 PM

I just checked VolvoGirl and I'm on a Mac and the iOS or OSMac Mojave 10.14.2 with no additional updates available.  I do have a Mac downstairs but I'm trying to complete them on my Mac Book Pro.  Perhaps I have an older model I will try again to update but it says its up to date.

New Member
Jun 6, 2019 1:25:50 PM

I just checked VolvoGirl and I'm on a Mac and the iOS or OSMac Mojave 10.14.2 with no additional updates available.  I do have a Mac downstairs but I'm trying to complete them on my Mac Book Pro.  Perhaps I have an older model I will try again to update but it says its up to date.

Level 15
Jun 6, 2019 1:25:51 PM

Exactly  what is your problem?  Shold be no problem with Mac OS X 10.14.4.

New Member
Jun 6, 2019 1:25:53 PM

to be exact it cuts off the bottom of the screen and won't let me navigate through and i can't get access to the bottom of a screen to move/continue to the next screen.  Annoying because I've used that method for years and all my tax files are in that format and I don't have access to them on the online version but I'm logged in using that version now.  Still if you can help that would be good.  Thanks any for clarifying Mac OS X 10.14.4  That confused me for a while.

Level 15
Jun 6, 2019 1:25:54 PM

Exactly what cuts off?   There is an issue with the pop-up box for paying with a credit card on Macs with small screens, but other data entry screens can be scrolled down.

If your System Preferences -> General  is set to hide scrollbars, then they should appear when you try to scroll down or you can turn them on to always show.

Returning Member
Jan 31, 2020 12:45:27 PM

I am having the same problem.  It looks like it downloads the application but it won't open.  I have tried both the disc and the download and have used TT on this computer for the last two years with no problem.  TT hellp has obviously been no help.

Returning Member
Jan 31, 2020 12:46:37 PM

I have updated to the latest Catalina and Apple tells me it is working fine....??????

Returning Member
Jan 31, 2020 12:48:15 PM

I did get a refund but don't like the online version much.

Returning Member
Mar 3, 2020 4:09:41 PM

When I go to open turbotax the box that says its checking for updates comes up and then nothing happens.  I am using turbotax premier product and mac is catalina 10.15.3.  I had been using the program successfully on my mac working on my return and went to purchase the audit defense product add on and this crashed turbotax and I havent been able to open or run the program since.  Please help.

Level 1
Mar 3, 2020 10:04:35 PM

I have the same problem.  I wonder if Apple will release Catalina 10.15.4 soon.  If they do would that fix the problem or be heading in the wrong direction?  The Catalina 10.15.4 beta is out now but it is only for developers and beta testers.  Turbo tax has an online version of Turbo Tax Deluxe 2019 for mac.  I might have to switch.  Could I transfer work that I have done on my 2019 return to the online 2019 return?   I have done about 3/4 of the work.  Now I might have to start over.  Hope there is a solution somewhere.

Level 15
Mar 3, 2020 10:25:08 PM


@jcoreyschmidt wrote:

When I go to open turbotax the box that says its checking for updates comes up and then nothing happens.  I am using turbotax premier product and mac is catalina 10.15.3.  I had been using the program successfully on my mac working on my return and went to purchase the audit defense product add on and this crashed turbotax and I havent been able to open or run the program since.  Please help.


If restarting the Mac does not help then


Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2019 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

Level 1
Mar 4, 2020 8:51:08 PM

I tried this procedure and it finally worked.  It is necessary to remove all the files that are listed in the instructions.  If you miss one you have to start over.  You can ignore the last two instructions if you have the cd or downloaded from turbo tax.  The last two instructions are for people who purchased turbo tax from the apple store.  I restarted the computer after deleting all of the turbo tax library files for my year according to the instructions then restarted the computer.  Afterwards I reinstalled the turbo tax software from the first download that was issued in fall for my year, then restarted the computer a second time.  Launched application, downloaded updates then downloaded state return.  Best of luck.

Level 1
Mar 12, 2020 9:28:58 AM

This happened to me as well. They don't have a solution and if you want to avoid the stress, request the Windows/PC version and ask someone you know to borrow there computer.

Intuit Alumni
Mar 12, 2020 11:43:57 AM

@SRoberts1

If you have uninstalled and reinstalled the program and are still having issues you can contact support. 

 

This FAQ will provide you the steps to contact an agent. https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

New Member
Mar 18, 2020 8:23:07 AM

I have completed one return and am in the middle of the second  one. TurboTax Mac worked perfectly before the automatic upgrade so is there any way to stop the auto upgrade if I uninstall this version and reinstall the disc version? Or, how do I stop the auto upgrades?

Level 15
Mar 18, 2020 8:51:02 AM


@pers0nc wrote:

I have completed one return and am in the middle of the second  one. TurboTax Mac worked perfectly before the automatic upgrade so is there any way to stop the auto upgrade if I uninstall this version and reinstall the disc version? Or, how do I stop the auto upgrades?


You cannot except by disconnecting the internet and then print and mail.     E-file will not be permitted if there is an update.

Returning Member
Mar 20, 2020 1:25:54 PM

I tried this method and it did work but I'm wondering what made it crash in the first place.  Do you have any ideas as to why it crashed like that to begin with.  I was completely done and ready to efile when my system crashed.

Level 15
Mar 20, 2020 1:48:49 PM

Does it continue to crash?   Can you open TurboTax at all?  If so exactally what screen are you on when  it crashes?

Is there a crash report?

 

What version of the Mac OS are you on?