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New Member
posted Feb 15, 2021 3:00:47 PM

I can’t get it to take my license code. I purchased from sams club

0 6 2068
6 Replies
Level 15
Feb 15, 2021 3:05:50 PM

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

 

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

New Member
Mar 8, 2021 11:09:16 AM

I had to login to get help.

New Member
Mar 8, 2021 11:10:37 AM

I get Error code 607.  Help for 607 only deals with online users.

Intuit Alumni
Mar 8, 2021 3:16:17 PM

@BillThoreson, this error occurs when the activation code is not entered in correctly or the code is invalid. Please see the FAQ link provided below for assistance with this error:

 

Error code 607: License Information not found for the given licenseID

New Member
Feb 22, 2022 4:35:25 PM

i bought turbotax premier from sam's club with cd and i can't get it to download on my laptop with license code

Intuit Alumni
Feb 22, 2022 5:18:19 PM

Please follow the instructions here for assistance downloading the software. 

 

If you need additional assistance, please click here to contact support.