So I assume you are a Utah filer.
The TC-40W Payer ID has to be 14 characters long (without hyphens) and ends with wth (included in the 14 characters).
So if you are entering it correctly like that, but it's still producing an error, here's what a fellow user reported worked for him:
The following is strictly anecdotal, so I can't guarantee it works for everyone. That user said he went back and entered his W-2 (or 1099) manually and used lower-case letters for the wth instead of capitals WTH, and that it took it OK with the lower case. He also said that on printed copies of his return, it printed out in capitals.
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@ SteamTrain
Have you seen any other Utah users with this issue report if this trick worked for them or not?I've been mentioning it too.....but no one has replied that it really worked, or not, for them. Had someone else who eventually found a missing digit on one of their forms...another said they hadn't entered the number on their Unemployment for that had UT taxes withheld ... but didn't say whether they use upper or lower case.
Just noticed a reply that indicated Lower case worked for them:
yes I used lower case on all my w2 and 1099s after battling it out and it worked putting wth lower case on all forms
I tried this, went into my wages and income in federal, changed it from uppercase WTH to lowercase, and I was able to efile. It's kinda ridiculous that this tiniest of all issues is the problem, and that the system isn't able to detect it, but it WORKED!! its a freaking miracle! hope it works for everyone else that tries this!
Since it's [derogatory language removed ] Utah maybe they're afraid "WTH" is to close to "****"?
😉
@pfranklin10271967 wrote:Changing the WTH to lower case worked for my user
It's an odd solution, but that is indeed the maneuver that has allowed many Utah users to proceed to efile. So congratulations, and thanks for reporting your results.
It worked for me to go back through my W2's and change the capital WTH at the end to a lowercase wth.
I was stuck too, I am an expert. I found a fix--instead of simply editing the WTH to wth, just DELETE the whole state line in the W2 form. Then I ran a review to make sure return was error free, it was. Next I went back to the W2 form and re-entered the state line replacing the last part of the state ID "WTH"" with "wth", it worked and the return is error free.
I've checked everything a dozen times, entered the numbers, deleted them, started over and entered the lowercase wht. NOTHING WORKS. I HATE TURBOTAX! The federal part of the program works fine, but it's as though the whole Utah part is an ill-conceived afterthought. Did I mention that I HATE TURBOTAX!
@ Cory444
wrote:I've checked everything a dozen times, entered the numbers, deleted them, started over and entered the lowercase wht. NOTHING WORKS. I HATE TURBOTAX! The federal part of the program works fine, but it's as though the whole Utah part is an ill-conceived afterthought. Did I mention that I HATE TURBOTAX!
Sorry you're having trouble. Lower case fixes it for many, but I have no idea why it doesn't for you.
By the way, it's "wth" not "wht." You said "wht" above in your comment, but perhaps you simply mistyped when you posted the above. NOTE: A mineral production withholding ID number ends in "wmp."
The Utah Payer withholding ID number must be 14 digits--11 digits plus wth (or wmp if mineral production withholding.) No hyphens/dashes. Be sure to enter it correctly on all W-2s and 1099s that have a Payer withholding ID number.
Otherwise, here's how to reach the folks at TurboTax Customer Support:
If you are using a paid edition (PLUS or higher), you have phone support.
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Or you can use this contact form to get a phone number.
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Tried a simpler variation of the recommended fix. Went into the W-2 and just changed the WTH to lower case without re-entering the W-2. Worked like a charm.
Client had to change the WTH's on all 4 of her UT W2's to lowercase wth. Even her Military W2 that ended in WTC had to be changed to wth. This worked and she was able to file.
Why is still an issue after years? There's nothing in TurboTax that says anything about lowercase letters, it just says 14 characters with WTH (not wth). Last I checked, WTH is WTH, and wth is not WTH, so why doesn't TurboTax adjust this automatically or mention that it needs to be wth not WTH?
I had this problem and it kept indicating that the problem was with the withholding number on my wife's w2, but in fact it was a problem with the withholding number on my w2. Make sure you check that field for any and all w2's on your tax return. (mine had "UT" at the beginning and I just had to delete that)
If the above solutions do not work, please contact support.
This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
@incoda
sorry to necropost but its 2023 and ive been googling this problem. i went through and manually changed "wth" to lowercase on all my w2's and i can confirm it allowed me to file. hopefully this is helpful to others experiencing this issue this year and in the future!
I had the same error with my Utah state taxes. I changed the letters to lower case and it resolved the issue.
I literally went back and changed to wth lowercase and whenever I go back to the state tax form it still shows it as being upper case. I have no option to edit manually instead of automatically drawing from the previous forms (and it doesn't even draw from the updated information i put in the previous areas). TurboTax sucks.
Yeah, I've seen that before, where changing the upper-to-lower case just kept the upper when done.
What did work was to delete the entire number.....click in another box.....then come back to the id-number box and re-enter the whole thing.
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Why the Heck TTX hasn't worked out a way for users to use either upper or lower case, is beyond me.
This was still an issue for me filing my 2023 Utah return after importing a PDF of my W2 from Utah. Changing the WTH -> wth (to lower case) in box 15 employers state ID number did the trick wonderfully! I never would have guessed this was the problem.
To be clear it's best to change it in the original W2 data under federal income rather than trying to edit the form on the state tax checking page.