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New Member
posted Jun 4, 2019 5:07:51 PM

I AM 74, NEED TEL. AND ADDRESS TO TURBOTAX, NOT GOOD WITH COMPUTER. [removed]

I have a turbo tax ID and password. I have not been able to sign in for over 30 days of  trying. I am not good with computer I am 74, I need a telephone number and/or an address and/or an email address.to write to.  My email is:[removed]         

I NEED TO BE ABLE TO DO MY TAXES FOR 2018.  I DID NOT USE YOU IN 2017, BECAUSE I COULD NOT LOG ON.  THANK YOU. 

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6 Replies
Level 15
Jun 4, 2019 5:07:53 PM

Please do not post your personal information here!  This is a public website that can be seen by anyone including identity thieves and scammers who would love to contact you and pretend to be from TurboTax. It has been removed for your protection.

Level 15
Jun 4, 2019 5:07:54 PM

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.
Account recovery
<a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/account-recovery/">https://myturbotax.intuit.com/account-recovery/</a>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-user-id-or-password">https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-user-id-or-password</a>
Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have">https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have</a>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901535">https://ttlc.intuit.com/questions/1901535</a>

Intuit Alumni
Jun 4, 2019 5:07:55 PM

Please see the posts above. 

Level 15
Jun 4, 2019 5:07:57 PM

@TurboTaxJakailaLO   The OP's mailing address (before I removed it ) was in the Philippines.

Intuit Alumni
Jun 4, 2019 5:07:58 PM

oh ok , got it,thanks!

New Member
Jun 4, 2019 5:07:59 PM

YOU SEND ME ANSWER BUT I DO NOT UNDERSTAND NOT A TECH.