My software worked nice up to time for filing. I elected e-filing. When I pushed the last button to file both federal and Oregon state, the software said it couldn't file. Not sumething was wrong -- just couldn't file. Now, I can't get the software to even open up. Nothing works.
John
The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.
We're open daily from 5:00 AM to 9:00 PM PT through July 19 and will be open until midnight PT on July 15.
Here's some links I saved....
See if these 2 support articles help
State up to date looping error
Trouble validating your credit card
Invalid email at checkout
Thanks for the info. I appreciate the directness on way to contact you.
However, I've contacted Tech support for both CD software and online software as I've tried both ways. I. have connected 3 times and been on the phone at least a couple hours each time and have been unable to get my problem solved, I have said that the first time I got to the point of filing, the software tried but said it couldn't file my returns. When I came back to it to try again, I couldn't get the software to open so I could use it. Each of the three support personnel tried to help me reinstall the software-- assuming that I had done it wrong in the first place, But they just did the same thing I had done. Nothing to speak to the unable to file or unable to open or start problems that I had.