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New Member
posted Mar 24, 2021 8:37:13 AM

How to report fraud?

0 20 2375
20 Replies
Level 15
Mar 24, 2021 8:41:05 AM

There are many different types of fraud.  Could you be more specific on what you exactly need to report and why?

New Member
Feb 8, 2023 10:09:03 AM

My phone, computer, and personal information were compromised yesterday by a person saying they were from AMAZON. I would like to place and alert and report this incident and add any extra security measures I need to protect my tax return information. Please Advise. 

 

Thank you

Devon Westcott

Level 15
Feb 8, 2023 10:13:06 AM

On the TT program make sure you have the 2 factor security function turned on and change your password.

 

To update your TurboTax account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900724-how-do-i-update-my-turbotax-account-information

To update your TurboTax Advantage account, see this TurboTax support - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-information-in-my-turbotax-...

 

 

You could also become a victim of identity theft?   What to do….

 

Credit Agencies
1) Report the identity theft to the fraud department of one of the following reporting agencies as soon as possible. They must notify the other two agencies.
• Equifax: equifax.com
• Experian: experian.com
• TransUnion: transunion.com
2) Request a copy of your credit report and request that only the last
four digits of your Social Security number be placed on the report.
3) Close accounts that you think have been compromised or opened
fraudulently.
4) Inform the credit bureaus and the credit issuers (in writing) of any
fraudulent accounts and incorrect information.
5) Obtain replacement credit cards with new, secure account numbers
and destroy any old cards.
6) Notify those who have received your credit report in the last six
months to alert them to any disputed, fraudulent or incorrect information.
7) Confirm that an extended fraud alert (seven years) is placed on your
credit report.

 

Federal Trade Commission (FTC)
1) Report the crime to the FTC to establish an Identity Theft Affidavit.
Identity Theft Victim’s Complaint and Affidavit.

Local Police
1)Report the crime to your local police or sheriff’s department. Make
sure to prompt as much documented evidence as possible.
2)Verify that the report lists the fraudulent accounts and keep a copy
of the report.

 

Internal Revenue Service (IRS)
1) Contact the IRS to report the theft. This will alert them to any claim
for refund or other activity on your account. File IRS Form 14039,
Identify Theft Affidavit.

 

State Tax Agency
1) Contact your state tax agency to report the theft. Some agencies
may require a police report and/or the IRS affidavit.

 

Other Agencies and Organizations
1) U.S. mail fraud: Contact your local postal inspector.
• Online: postalinspectors.uspis.gov
• Phone: 800.275.8777
2) Social Security number misuse — non-IRS issues:
-Check your earnings record to make sure no one is using your SSN
to obtain work. Call your local Social Security Administration (SSA)
office if something looks inaccurate.
-Contact the SSA Inspector General to report Social Security benefit
fraud, employment fraud, or welfare fraud.
• Online reporting resources:
- socialsecurity.gov/oig
- Fraud Reporting Form
• SSA fraud hotline: 800.269.0271

New Member
Mar 26, 2023 6:39:13 PM

Hey! It has happened 3 times now where I have randomly gotten a text message from the numbers “88811” with a new Turbox Tax code. I did not request these codes nor have I been on the Turbo Tax website. It seems like someone else is trying to sign in under my TurboTax account. Why can I do?

Intuit Alumni
Mar 27, 2023 8:43:32 AM

@Almoore Sign into your TurboTax account and update your password. For information on how to update your password, please visit the help article below.

 

Account Recovery Request for your TurboTax Account - Intuit

New Member
Apr 18, 2023 8:43:06 AM

Someone trying to change my password

New Member
Apr 18, 2023 8:54:03 AM

Someone trying to break into my account.  Can't easily report 

Intuit Alumni
Apr 18, 2023 8:59:08 AM

You may change your password by following these steps. Also, please see the post from Critter-3 above that includes steps for safeguarding your information and reporting concerns of fraud @expldriver.

New Member
Nov 28, 2023 4:01:34 PM

i see on some documents saying i contacted turbo tax from a android phone from Bronx NY can't be i am in Buffalo NY. How do i report this

Level 15
Nov 28, 2023 4:05:44 PM

@eswy111 

You will have to contact TurboTax support for assistance with this problem. 


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 2
Dec 24, 2024 7:45:20 PM

charges from intuit to my credit card

Level 15
Dec 25, 2024 5:45:59 AM


@johnnytheking wrote:

charges from intuit to my credit card


You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

New Member
Jan 30, 2025 11:13:32 AM

i received a message from Turbotax that someone was filing in my name under another TurboTax account. It was placed on hold for 48 hours. This is not me. I am still awaiting some 1099s and have not begun preparation. Do not file the new fraudulent account currently on hold. Please notify me when this is completed. Thank you.

Expert Alumni
Jan 30, 2025 11:28:09 AM

We won't be able to notify you in this forum.  You need to contact TurboTax support and notify them that the return is fraudulent.

 

Here is the information on how to contact support.

 

@woodslot 

New Member
Feb 5, 2025 6:04:13 PM

Yes when I checked the activity on my account, there’s a iPhone coming out of Rhode Island in Boston and I live in Maine. It looks very odd. I have never been to Rhode Island not this year or Boston.

Expert Alumni
Feb 5, 2025 6:33:14 PM

The security of your TurboTax data is very important to us.  If you believe your TurboTax account has been compromised, please see THIS article for more information on how to contact us about this issue so that we can work with you to secure your account appropriately.

New Member
Mar 7, 2025 3:19:42 AM

I was incarcerated from 2018, too 2020. I got one stemulis check and income tax credit in 2021. Then in 2022 I was gincarcerated again until January of 2024.  I want to file fraud on who ever filed and received my taxe return money and my stemulus checks.  Nothing got deposited in my account. And I just was able to see history of tax return amounts that k never got including my stimulus check.  I need something 

Expert Alumni
Mar 7, 2025 11:07:58 AM

Do you know if the fraudulent tax return was prepared in TurboTax? TurboTax takes the security of your data very seriously.

 

Please review the TurboTax Help article What to do if you suspect tax-related identity theft for detailed instructions for reporting a fraudulent tax return.

New Member
Jun 21, 2025 7:44:47 AM

had a charge to my debit card reference ID REF:[PII removed]. I didn't authorize 

Level 15
Jun 21, 2025 8:39:28 AM

@ibhoppin    Were the fees supposed to come out of your refund?


If the IRS is taking too long to send your refund they will ask you to pay the fees, see step 3 under What happens if the IRS reduces my refund......
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313


If you don't pay they will automatically debit your bank account. Then when the IRS does send your refund they won't take the fees out again. See How do you justify debiting my account?
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102