There is no "Billing & Shipping Information" under "My Account", just items like username and password.
I keep getting emails to update my credit card. The only credit card Ivan find that is on file is my current one, ending in 3304.
Please fix whatever is causing my old credit card to remain on file.
Please confirm that my order will be delivered on time.
Someone recommended that I enter my new credit card information using a "download" link. That worked.
Only you can confirm your situation ... you can ignore the emails if everything is OK. Make sure you updated the card in time for the 2019 program distribution. If you did not you will need to make other purchase arrangements for the 2019 program. Also make sure you do not have more than one Advantage Account ... if you do then cancel the unwanted account(s) to stop the reminder emails.
If you need to confirm or update the credit card information on file with your subscription:
See this TurboTax support FAQ on when to expect your Advantage order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...
TurboTax Advantage downloads for tax year 2019 will start releasing on November 5 and the CDs will be shipped between November 14 and 22. Check your order status here.
If you ordered TurboTax on a CD, you can also get the downloadable version after it releases in early November. To access, sign in to your TurboTax Advantage account and select Downloads.
Go into your Advantage account and click the link so that the license code is copied to your clipboard… then scroll to the very bottom of the page.....you should see a comment that you can download your software by clicking THAT link there.
Also make sure you do not have more than one Advantage Account ... if you do then cancel the unwanted account(s) to stop the reminder emails.
TurboTax Advantage Program:
Check for other accounts ...
https://ttlc.intuit.com/questions/1901328-forgot-your-turbotax-advantage-login
Cancel unwanted accounts ...
Those steps don't currently work because "Billing & Shipping Information" doesn't appear under "Account Settings".
What if you already submit it how can change the payment method
You would want to contact the IRS directly to change the payment method if you made a payment for your taxes. Some changes you can make directly online in your account, but note that you will need to call them if you have to make changes to a direct debit agreement.You can use the link provided below for assistance:
@Kayla254 did you have a question that was not already answered by Critter or another user?
Tried logging into turbo card app and it’s showing my old card number I have a new card with you guys
If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169. You should contact card customer service to ensure the correct card information is reflected in your account.
How do I add a debit card to my turbo tax account after I just submitted my tax returns
Once you have submitted your tax return, you cannot make a change to your debit card information.
I need to know how can I change my direct deposit information
If you are trying to change the card that you use to pay for the software, you will enter that information in step 1 of the file menu. You cannot change payment methods after you have already paid. If you are trying to change information for direct deposit, that cannot be changed after filing your return. However, it will be entered in step 2 of the file menu.
None of these suggestions are useful. There is no "My account" anywhere on any screen. I can find everything except a screen that allows me to see or edit my credit card info. I tried contacting TT and got canned answers that were incorrect or did not have anything to do with updating a credit card. I tried the Q&As with the same result. What a massive waste of time. I've used TT since the beginning, but I can't do business with them now. Pathetic.
@macbooks wrote:
None of these suggestions are useful. There is no "My account" anywhere on any screen. I can find everything except a screen that allows me to see or edit my credit card info. I tried contacting TT and got canned answers that were incorrect or did not have anything to do with updating a credit card. I tried the Q&As with the same result. What a massive waste of time. I've used TT since the beginning, but I can't do business with them now. Pathetic.
Sign onto your TurboTax account using this website and Edit your Credit Card information - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing
@ macbooks
wrote:None of these suggestions are useful. There is no "My account" anywhere on any screen.
This thread is at least 3-4 years old and transferred into this new forum from the old community forum in June of 2019, and all old threads were given a date of late May 2019 or June 2019. There is no longer a My Account tab at the top. The website was redesigned 3-4 years ago. After signing into your online account, there is now an "Intuit Account" tab near the bottom of the left menu column that can take you to your profile, etc.
Or if you are a TurboTax Advantage customer (annual subscription), see this:
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-update-or-confirm-the-info-in-my-turbotax-advantage-account/00/25883
When using this forum, any thread prior to July 2019 may have old outdated info in it in terms of website navigation. Hopefully, the direct link that DoninGA provided in his comment above will let you do what you need to do.
The link provided took me directly to the correct page, and I made the update. Thanks! However, if I login to Turbotax, and click on "Intuit Account" at the lower left, there is no way to get to any page to update my credit card. I patiently clicked on each of the four options under the "Overview" and patiently scrolled through each page, and found no hint of any way to update a credit card nor any indication that any credit card was on file. In the billing section it had a message that I was not currently using a Turbotax product. I regularly update online credit card info at a dozen websites related to my business and the last time I ran into a website that failed this badly was in 2016. What was that website? Turbotax.
@macbooks Reported this problem to the TurboTax Moderators of the forum for investigation.