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New Member
posted Feb 15, 2024 11:30:41 AM

How to Access One-On-One Support for TurboTax Premium?

The Price preview section mentions that One-on-One support is available for TurboTax Premium. This is the last bullet point in the below image.

 

 

 

If I choose the Live Tax Advice button there is a pop-up that tries to charge more for the service.

 

 

How do I access the one-on-one support that I'm paying for?

 

Thank you

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5 Replies
Level 15
Feb 15, 2024 11:32:57 AM

How to connect to an expert in Turbo Tax Live

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-live/00/27282

New Member
Feb 15, 2024 2:40:39 PM

Thank you for the quick response. However, it did not address my original question.

 

I would like to access the one-on-one support mentioned in the TurboTax Premium product breakdown (image in original post). I do not wish to further upgrade to Live Assisted Premium.

Level 15
Feb 15, 2024 2:51:20 PM

  1. Sign in to TurboTax Online.
  2. Select the Help (question mark) icon from the menu to open the TurboTax Assistant.
  3. Enter your question, or type in Talk to a specialist.
  4. Follow the prompts to set up a call.
    • Free Edition (without PLUS): This is not covered, so when you select Talk to a specialist, you'll be asked to add PLUS benefits first.

New Member
Feb 5, 2025 11:09:31 AM

This does not work for accessing TurboTax Premium's One-On-One Support, it prompts you to upgrade to talk. How do you access the "One-On-One Support" or "Product support from a TurboTax specialist" that TurboTax Premium claims to provide.

Expert Alumni
Feb 7, 2025 8:23:51 AM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service