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New Member
posted Jun 6, 2019 8:18:18 AM

How is the 5 efile limit counted? is it 5 per turbotax account used during the efile?

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24 Replies
Intuit Alumni
Jun 6, 2019 8:18:20 AM

By using TurboTax desktop edition, It allows you to e- file up to five federal tax returns. 

Please see below information for details.

https://ttlc.intuit.com/replies/3302087

Level 2
Feb 1, 2020 7:42:25 PM

You did not answer the question.  "How is it counted?"  E.g. does it check the number of e-files associated w/ a license key?

Expert Alumni
Feb 2, 2020 9:51:14 AM

The number of e-files generated from the individual software that you purchased.  See here.

Returning Member
Oct 15, 2020 7:36:19 PM

I have not used all 5 of my efiles in my home and business software and it says that I have reached my limit. I HAVE to efile tonight for the extension deadline. Why is it saying that I have reached my limit? Where can I see this? @JamesG1

 

Level 15
Oct 15, 2020 7:54:15 PM

I have not used all 5 of my efiles in my home and business software

Maybe *YOU* haven't used the maximum of 5 e-files for your e-mail address. But that doesn't mean somebody didn't use your e-mail address to file theirs. Perhaps another family member?

The IRS (not turbotax) limits the number of returns you can e-file each year to 5 per e-mail address. So if you have another e-mail address, try it.

 

Returning Member
Oct 15, 2020 8:05:51 PM

This is through the Home and Business software though. How would I go about doing that? My 21yr old daughter filed her own taxes on the free Turbo Tax online, but not through my software.

Level 15
Oct 15, 2020 8:19:48 PM

Just work through everything under the FILE tab again, and use a different e-mail address. If you want text notifications for that return, then use a different phone number also.

You "may" need to install the software on a different computer also, then transfer the .tax2019 file from the old installation to the new one. It's located in the documents/turbotax directory.

 

Level 3
Aug 29, 2022 9:53:35 PM

Carl,

I'm not sure this is true.  I hit the 5 return limit every year.  The program doesn't count the # of returns done with the same email.  The email address entered at the very end of the e-file screens is different for every return I do.  TT still stops me at 5.  Another point.  How does the IRS know that the various returns came from the same copy of TT?  TT is the one "enforcing" the 5 limit.

 

I'd like to be able to "buy" a higher limit.  Is that possible short of buying the professional edition?  I'm not a "paid preparer".  I just know more than 5 people who ask me to do their taxes.  

Level 15
Aug 29, 2022 11:23:36 PM

@MartyDC  you are using desktop software. you registered the software with a unique number. so Turbotax can tell the number of returns filed using that registration number. you can call support but I believe each registered number for the desktop app is limited to 5 returns and can't be increased. 

 

a possible way around your issue is to prepare the returns online. you'll need a separate a/c for each return. you do not file. you show them how to finish the e-file and pay their return fees.

 

note what I have put in bold below. even as a non-paid preparer things can go south

 

 

it is unclear if you would be a paid preparer if you e-filed their returns paid the fees and ten they reimburse you for only the exact amount of fees.

 

the following is from an Intuit Pro connect Thread

§301.7701-15 defines when an individual is a preparer.  It is not clear you fall within any of the categories under subsection (f), which defines who is not.

If you really want to split hair, you should ask yourself whether the "processing fee" you charge is compensation.  I can see that it may not be if you are on PPR and you're strictly recovering only the cost of each return you are billed for by Intuit.  But I don't know anything about your subscription or your fees schedule to even make a guess.

What's your concern with filing these returns as Paid Preparer?  Even if you're an unpaid preparer, which means your name is not attached to the return, it can still come back to haunt you in some ways when things go south.  If you have concerns about your liability or reputation for these returns you don't charge a full fee for, perhaps you shouldn't prepare them at all.

 

 

  

Level 15
Aug 30, 2022 4:35:38 AM

@MartyDC - the IRS is controlling the limit - not Turbo Tax.   This is the way the IRS limits the risk of fraud....  since turbo tax (and other competitive softwares) are supposed to be used for home use and not professionally, the IRS assumes that if there are more than 5 e-files there is a higher risk of fraud as well as a better chance it is being used professionally.  

 

The desktop version of turbto tax can produce an unlimited number of tax returns.  While 5 can be efiled, the rest have to be paper filed.

 

here is the link to taxact, a competitor, stating the same thing

 

https://www.taxact.com/support/313/2019/e-filing-limit-of-five-returns#:~:text=If%20you're%20not%20a,limit%20set%20by%20the%20IRS.

 

 

New Member
Apr 4, 2024 2:57:05 AM

Now why would TT decide it needed to advise me about whether I am a paid preparer or not and try to protect me from "accidentally" being classified as one. This is nonsense. It's none of your business. The efiling limit is yours. You just want more fees for higher grade software IMO.  If I can file unlimited paper returns how is their any control over how many I do paid or unpaid. I'm a CPA w 5 kids who don't pay me. I'm willing to take the risk that the IRS may think I'm a paid preparer when I clearly am not. I don't file anyone's else's taxes because my practice is as a business consultant not a tax preparer. Why are you making this hard to do? There's no reason to try to protect me from me other than you want more money. Fess up.

Expert Alumni
Apr 4, 2024 5:35:38 AM

See requirement number 5 on page 31 of this IRS Publication: IRS Pub 1345. The IRS requires that software developers ensure there is no more than 5 electronic files from one software package or from one email address.

 

5. Ensure that it doesn’t accept transmission for more than five electronic returns originating from one software package or from one e-mail address;

Level 2
Apr 4, 2024 2:59:29 PM

Yes, not it is 5 per license, I used to be able to efile the same account from different machines and this year it is forcing a check on the license. Boooo Turbotax!

Level 15
Apr 4, 2024 3:08:31 PM

@actieve 

 

Five federal e-files is an

IRS

limit---not a TurboTax limit.   Try googling some of the other commercial "do-it-yourself" tax software programs and you will notice how they mention 5 federal e-files----look at H & R Block, TaxSlayer,  Jackson-Hewitt, Liberty Tax, etc etc. etc.  If you can find one that says you get more than five federal e-files, let us know.  

Level 3
Apr 11, 2024 7:15:29 AM

it used to be 5 email addresses.  I have 6 kids and would use 2 desktop installs with 3 kids on each.   That worked up until this year when they force you login for everything.   Now they track it all and you get 5...total...Its a cash grab from TT.  They say its IRS requirement  - which is 100% false I am not a paid preparer I am a dude with 6 kids....

Expert Alumni
Apr 11, 2024 8:30:49 AM

It is an IRS requirement for software providers. See requirement number 5 on page 31 of this IRS Publication: IRS Pub 1345. The IRS requires that software developers ensure there is no more than 5 electronic files from one software package or from one email address.

Level 3
Apr 11, 2024 9:34:31 AM

Sorry that is 100% FUD.

 

IRS requirements are 5 per Email address.  Prior to Intuit forcing cloud auth you could enter a different email address for each filing.   Now its tied to the Inuit ID.  More Intuit spying and inconveniencing users.

 

Guess TT didn't read the OR statement.  For 20 years I have done 7 e-files with one paid HAB ($100 now).  tax Act does not have this limitation my friend with 7 kids pays $40 and does 8 e-files.   TT just interpreting IRS rules in a way to generate more revenue. 

Level 2
Apr 13, 2024 8:37:02 AM

since turbo tax (and other competitive software's) are supposed to be used for home use and not professionally, the IRS assumes that if there are more than 5 e-files there is a higher risk of fraud as well as a better chance it is being used professionally

New Member
Apr 13, 2024 9:35:46 AM

It counts by Intuit user id. In short register another user/email id with  TurboTax account and install it on another computer if you have one. If you install on same computer it will not ask for new license key you will be blocked again. 

 

I had similar issue where after filing my 2nd return TurboTax incorrectly started to show that I had filed more than 5 returns. After staying on the call with TurboTax support and uninstalling old copy and reinstalling a new copy on same computer I was blocked again to e-file again. New licensed copy never asked me to enter the license key. There is no option in software to change to new key. At that time TurboTax support agent disconnected my call and never called back. I guess he was out of option but I tried on another computer and I was able to e-file.  

New Member
Apr 13, 2024 9:37:32 AM

Use a different computer if using desktop software. Use a different Intuit ID. 

New Member
Apr 14, 2024 12:46:33 PM

My wife and I have 6 adult children and we are trying to assist them in efiling their taxes.  I realize there is a five efile return limit, so my wife and I purchased two separate TurboTax software products, installed them on two different computers, used two separate Turbotax accounts with two separate e-mail addresses.  Given that we are two separate individuals and by dividing our children's returns between the both of us, I would have thought we could do five returns each.  However, as soon as I got to my third return (and after she had done three returns using separate purchased software, separate computers, separate email, and separate Intuit account), I was still told by the software that I could not efile the third return for our children.  Why are we being treated as one individual?  What mechanism is being used to inappropriately identify as just one individual?  Any thoughts out there?

Level 15
Apr 14, 2024 12:49:55 PM

The IRS does not reveal exactly how they "know" ---but the five federal e-files is an IRS limit--not a TurboTax limit.  So if you have more than five returns---pick whose return is getting mailed.  Rock/paper/scissors; flip a coin; draw straws.....Buying two copies of the software wasted money and will not allow you to file more than five.  Sorry,

Level 15
Apr 14, 2024 1:00:12 PM

Thanks for posting your experience.  It confirms what we've been telling people.   I think one reason is your are using the same  IP address.

Level 3
Apr 15, 2024 4:29:12 PM

@xmasbaby0 ok, understood that the 5 is an IRS limit but is that enforced on IRS side or on TT side? I assume it is on TT because I just ran into an issue with hitting the limit even though there were only 4 successful e-files and 1 failed e-file which I assume did not count. TT seems to be clueless how it happened.