Click on Upgrade on the left side of the online program screen.
I am also trying to switch out of the freefile mode, but it keeps sending me back. Do I have to make an entirely new account?
Yes you do. See the steps on this FAQ
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So Turbo Tax cannot make a delete return option for us Return Turbo Tax users, just clear form and start over that is useless and the support people on the phone that say just hit the crtl and return button and that will bring you to the option menu to upgrade... bluh, bluh... for over an hour until I hung up... You try log in after you clear all forms and delete the forms, go to the paid link above and use your user name and password and it brings you right back to the shittin’ free file page that you are trying to get away from or upgrade from. I entered the return over 30 times now and am beyond sick of it. Now I’m told make a new account and have 2 different accounts with 2 different user name and passwords........How about create a delete return option so when we switch to the other Turbo Tax our user name and password work and previous years taxes link like they should, or put a link to the paid version and let us move on.
If you are in the Free File website there are no upgrades. You have to start over in regular Turbo Tax here, https://turbotax.intuit.com/personal-taxes/online/
https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-edition
Unbelievable - and this should be stated much more clearly because while there is a disclaimer in rather small print it doesn't actually say that you won't be able to upgrade later if you need to...which in this day and age you should be able to do. I thought this would be an option as I moved forward-lots of time down the drain. I guess I'll start making screenshots....
If you are in Turbo Tax Free Edition you can upgrade. In prior years you might have been able to upgrade from the Tax Freedom website but this year the IRS has made it so you absolutely can not upgrade.
I was able to file for completely free on H&R Block, for the same thing that TurboTax was going to charge me $90 for. I recommend checking them or another free program that’s on the irs website.
Sorry to vent on you, Turbotax... I should have known it was the government to make such a dumb rule (don't get me started!). You could clarify the situation better in the software, however.
Tried all the solutions listed but the site still keeps kicking me back to the IRS Free File Edition. Nothing works to start over, going to the provided link still switches me over to IRS Free File no matter what I did or what solutions listed in here that I tried. Just went with H&R Block since they're not going to charge me anything or put me thru this BS to access my profile. The layout sucks, the fact that the site keeps pushing over to the IRS version shows they have no care for their online service, and are probably just going to let the problem slide. Did my taxes with them over 4 years and have seen how they're degrading in quality. Oh well, time to change services!
Go to https://turbotax.intuit.com/personal-taxes/online/
I clicked the deluxe version and it gave me the choice to choose between the free IRS version and the deluxe version.
The FAQ below will provide you with the steps to successfully upgrade your version of Turbo Tax:
How do I submit a feature request to the development team? The ability to transfer information from free to paid would make it a lot easier for people to give you money.
To submit a feature request, please click the TurboTax contact us link below and submit the form.
January 2020 update -- Use this link someone else posted: https://turbotax.intuit.com/personal-taxes/online/
Make sure you're already logged into the "free IRS version" then click the link. Should prompt you to answer how you did your taxes last year, which is where you'll click "turbo tax" and it should direct you back to the IRS version then ask if you want to switch to the "free simple version" - this worked for me so hopefully it works for everyone else duped into thinking the IRS one is the one they want.
P.S. to Turbo Tax marketing - please switch your wording because if you offer a Free IRS product AND a Free Simple Return product, people will get confused.
Select Upgrade in the menu on the left side of the screen to upgrade or switch to a higher version of TurboTax Online.
See here.
You are so awesome, thanks for sharing!! 😀 I kept having to clear out and the page would not change to the deluxe version, but this link works!
Thank U, of all the other suggestion offered, this is the only ONE that worked for me!!
I am using the free turbo tax and don't qualify. How can I upgrade to the turbo tax upgrade version?
First there are 10 different companies who offer FREE FILE thru the IRS ... so if your AGI is $69K or less then try finding one of the free programs to use ... click on the option to find a program on the IRS site :
https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free
Or if you wish to continue in the TT system simply go here and pick the online program you want to use then log in and your information should travel automatically ... say yes to upgrading ... https://turbotax.intuit.com/personal-taxes/online/