See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
This isn't helpful. The automated chat bot wants me to sign up for the Live product so I can chat with a CPA; I want to submit a bug report to TurboTax so they can correct the numbers in the workflow. I shouldn't have to buy additional products to get this straightened out - commercials of people asking the box for support resonating pretty strong right now.
@taylor-haverkamp wrote:
This isn't helpful. The automated chat bot wants me to sign up for the Live product so I can chat with a CPA; I want to submit a bug report to TurboTax so they can correct the numbers in the workflow. I shouldn't have to buy additional products to get this straightened out - commercials of people asking the box for support resonating pretty strong right now.
Your post indicates you are using the TurboTax Deluxe online edition so there is no requirement for you to upgrade to speak with a support agent.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Again, I already tried this before posting to the community; it gave me the options of posting here (hence this post) or paying $ to talk to a CPA, neither of which is helpful. Giving up on this, not worth the time it takes to make any progress. 1/10 feedback rating
Hi,
I would also like to report a different Turbotax bug to Intuit. I tried to post it on the forum but didn't get any response. I hope you can help me here.
Free Edition is supposed to allow users to report foreign mailing address to IRS and indeed it does. However, before I can e-file my Federal Tax to IRS online, I need to complete the product registration with Intuit and it requires a U.S. address. Even though I can provide my friend's US address to Intuit, I'm not allowed to do so because importing mailing address option is grey out and I cannot uncheck it and change the non-US address manually. Hence, I'm stuck at this stage and cannot e-file my Federal Tax return. Since I live abroad with different time zone, it will be quite expensive for me to call your toll free hotline internationally. I appreciate if you can forward this message to the technical specialists and have them fix the issue. Thanks.
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
I faced the exact same problem reporting a bug to them. It's stupid they want us to pay to tell them about their own bug. I'd rather use H&R block which costs less and will be more accurate in my case.
I called in and reported this BUG in January, its now March and still not fixed
**** This is a Major BUG ******
The system is not holding the Spouse IRA contribution,
I have two IRA contributions made in January for 2020, when entered they are both taken into account as Deductible and I get the tax advantage ,
**** When the program is closed and reopen, its classifying the IRA for my spouse as NON-Deductible****
Even though I go back and fix the entry, this is happening every time I close and open the program
This is major BUG and could affect many people
Hi,
There is a bug in Turbo Tax Deluxe in the deductions and Credits section. The program is stuck. It will not go beyond this:
"Congratulations, you get a tax break"
You get the Qualified Business Income Deduction
When you continue, you get nowhere. It stays there no matter what you do.
Help!
Tech support has not been helpful
You may want to try clearing out your browser's cache and cookies.
Here is information on how to delete your cookies.
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
Here is information on how to clear your cache
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
If you need additional assistance please feel free to contact customer support. I have included that information below.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
I discovered a software bug with turbotax (not security related) but for the life of me, i cannot find a way to submit an email to turbo tax. They basically block ALL means!! How stupid is that????
I spent couple hrs going around in circles on their website, then on their 1800 number that would NOT let me get thru to a human!!
The same experience.
I found a bug in TT Home & Business. In the ISO Exercise and Hold section of Personal Income, I accidentally entered my husband's company first. I realized my error and tried to fix it by changing the company, and it doubled my ISO value. I have tried to delete everything and start over, but it will only delete the last entries and the original value (correct amount, but no forms show up to edit when I select edit.) Please look into this.
And enable some simple way to report a bug to your staff Intuit! Jeez.
Thank you for bringing this issue to our attention. Although we have limited resources in this public forum, we have some tools available that may help determine what is happening in your return.
Regarding the issue you are experiencing with your ISO value, we would like to take a deeper look at this. However, we need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:
TurboTax Online:
TurboTax Desktop/Download Versions:
I am entering a series of Form 1099-NEC's. Each 1099 must be assigned to one of two business. For the first several forms, it shows the two business names from last year and I check the appropriate one. Then it stops showing both and I type in the name of the second business and it allows me to check that one in the next screen. After ten 1099's, it stops transferring the typed in name to the final screen where the choice must be made. The only option is to select the wrong business and it will not let be proceed any further unless I do so. Can this be fixed?
You are not required to report each individual 1099-NEC for your self-employment income. As long as Schedule C Line 1 is equal to or more than the sum of all your 1099-NECs, you are good to go!
Per IRS Schedule C instructions:
Enter gross receipts from your trade or business. Be sure to check any Forms 1099 you received for business income that must be reported on this line.
If you received one or more Forms 1099-NEC, be sure line 1 includes amounts properly shown on your Forms 1099-NEC. If the total amounts that were reported in box 1 of Forms 1099-NEC are more than the total you are reporting on line 1, attach a statement explaining the difference.
I disagree. If my wife and I are running separate businesses, it is important that the 1099's be allocated to the appropriate business, as it affects Social Security tax, the amount of expenses that can offset income, etc. However, I found that if I examine the prior entries, by hitting Edit, I found that the distinction had been lost. So I could then manually type in the name of the appropriate business, which was then retained. Thanks for your help.
TT Premier 2021 desktop bugs:
Using the step-by-step method led me to the underpayment penalty calculation before I was given a chance to enter my estimated payments. The process flow in step-by-step is out of order. Payments should come before review, not after. Note I did not use TT in 2020, so no auto data transfer was made. Instead I followed step-by-step prompts to enter the requested 2020 data, and this may be what exposed this issue.
Some of the Online Tax Guidance is obsolete and refers to boxes and lines on the 2020 return that have not existed since 2019 or earlier. For instance look at the Tax Guidance for the Fed Carryover Worksheet, pg2. The boxes and lines referred to do not exist. Someone should proofread all the Tax Guidance in TT and correct these obsolete references.
Entries in the printed version of Maryland 510 do not match entries in the screen version of Maryland 510 in 2021 Turbotax Business edition.
My s-corp has one shareholder. The shareholder is a Maryland resident. The shareholder's K1 has resident checked. Turbotax Business correctly displays the corporation income on line 2 and zero on line 3 of Maryland Form 510 screen form but Turbotax Business reverses these entries in the printed version of Maryland Form 510, which results in zero on line 2 and the correct corporation income on line 3.
I entered the same data in the 2020 Turbotax Business and the displayed form matches the printed form.
The displayed version of Maryland form 510 should always match the printed version of Maryland form 510 .
@MichelleLO wrote:TurboTax Desktop/Download Versions:
- Open your return.
- Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
- This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
- Please provide the Token Number that was generated in the response.
I am using TurboTax 2021 Deluxe for Mac (2021.r20.081 Mar 6, 2022 at 10:59:02 AM) and I can NOT see an “Online tab” or even a “black bar across the top of TurboTax.”
However, under the Help menu (in the Mac menubar) I did find “Send Tax File to TurboTax Agent” and it apparently uploads a “protected copy” of the return and creates a “token number” that is 6-digits long.
Perhaps posting this will help others trying to report bugs.
In TT Deluxe 2021 Desktop, I'm getting a bug in the population of 2020 amounts from K-1 forms from my LLCs. I have 3 LLCs that I need to enter amounts for Box 4a (Guaranteed Payments for Services), for which I had values in my 2020 taxes. TT prompts me with the historical value for 2020 for Box 4a, which is correct. However the same amount is also shown in 2020 for Box 4b (Guaranteed Payments for Capital), for which I had zero dollars in 2020 and also 2021. I have never had a value for Box 4b (Guaranteed Payments for Capital), and this prompt could easily guide the user to enter a value in the current year as well, potentially overstating their income. I have confirmed in my filed 2020 federal taxes pdf that I had reported zero in 2020 for all K-1's for Box 4b.
This occurred 3 times, for each of my LLC K-1's. Careful review of my K-1 forms caught this bug in TT.
Please correct this bug in the software. I have submitted a sanitized copy of my return and received token number 964417. I'm happy to help further identify it and if you need my 2020 tax return I can provide that too.
Thank you for bringing this experience to our attention. We will forward this information to our tech support for further investigation.
I have turbotax business 2020 partnership and with NC State, two bugs
- partnership (2 partners)
- K-1 did not properly reflect the change in ownership on the K-1 though the worksheet is correct, submitted K-1 was 140%
- NC return
- because of the way TurboTax mis-identified my NC State tax payment, I was given a penalty of $1866.09, that was negotiated down from an initial penalty of over 3K
I agree with you completely. I also have a bug to report using Turbotax desktop Premier. They want you to pay to submit a bug so that Turbotax can compute the tax accurately.
Their ads which feature phrases like "Maximum Refund Guarantee" and "100% Accurate Calculations Guarantee" are FALSE and MISLEADING.
If all of us with bug reports file complaints with the FTC, maybe we can get some action.