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Level 1
posted Jan 23, 2020 8:48:59 AM

How do I stop getting the message "...missing some of your personal information" when I try to e file from the United Kingdom?

It won't let me file, but there is nothing wrong with my foreign address.

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3 Replies
Intuit Alumni
Jan 26, 2020 9:00:09 AM

Please see this TurboTax FAQ on the proper steps to enter a foreign address in TurboTax:

https://ttlc.intuit.com/community/account-updates/help/how-do-i-enter-a-foreign-address-in-turbotax/00/26397

 

 

Level 1
Jan 27, 2020 4:17:16 AM

I don't have a problem putting in my foreign address. I had the problem of paying with a USA card, then having to change my address to the address in the states.  The trick is to not change it back until getting through all the step to filing, then changing it back to the foreign address. It seems to me that if they sort the payment page that allows a different billing address than the shipping address it would sort this.

Level 1
Jan 27, 2020 4:19:39 AM

I don't have a problem putting in my foreign address. I had the problem of paying with a USA card, then having to change my address to the address in the states.  The trick is to not change it back until getting through all the step to filing, then changing it back to the foreign address. It seems to me that if they sort the payment page that allows a different billing address than the shipping address it would sort this.