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Level 2
posted Dec 27, 2022 2:23:18 PM

How do I re-download the Turbotax 2021 Deluxe windows installer?

How do I re-download the Turbotax 2021 Deluxe windows installer when it is not in my account?  I have a new PC and can't see 2021 available for download in my account.  I purchased this from Amazon.com and have the receipt as proof of purchase.  Thanks in advance.

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1 Best answer
Level 15
Dec 27, 2022 2:26:23 PM

The purchase is not in your Amazon download account? - https://www.amazon.com/gp/help/customer/display.html?nodeId=G2CJPY7HHXBLMR5E

 

If unable to download from Amazon then contact TurboTax support for assistance.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

2 Replies
Level 15
Dec 27, 2022 2:26:23 PM

The purchase is not in your Amazon download account? - https://www.amazon.com/gp/help/customer/display.html?nodeId=G2CJPY7HHXBLMR5E

 

If unable to download from Amazon then contact TurboTax support for assistance.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 2
Dec 27, 2022 3:08:44 PM

Thank you!