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New Member
posted Feb 23, 2021 7:13:03 PM

How do i close my account? i have two accounts and one was created erroneously

Do not need any info from the erroneously created account

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3 Replies
Expert Alumni
Feb 23, 2021 7:33:33 PM

For the account you do not want, I suggest you "Clear and Start Over" first to delete all your information. 

Then simply leave it. There is no true way of "Closing an account" but it will become just a blank spot in the cloud with no information in it. 

 

Clear and Start Over is in Tax Tools on the left side-bar. 

 

How to Clear and Start Over

New Member
Feb 23, 2021 7:39:01 PM

Thanks for responding. Alternatively, how do i merge the accounts? I cant change the email address on the "primary" account

Intuit Alumni
Feb 28, 2021 5:41:59 PM

TurboTax online accounts cannot be combined or merged. To change your address in your "primary" account with TurboTax, open  your account and select My Info in the left hand panel.  Scroll down to the section Mailing address select edit to change your address.